Chris Wilkins
McCordsville,IN
Summary
Dedicated Infrastructure professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
More than 28 years of combined hands-on experiences in medium to large scale converged enterprise networks. Expert in the design and delivery of cost-effective, high-performance information technology infrastructures and applications to address complex business problems. Deep understanding of TCP/IP protocols stack and comprehensive knowledge of L2/L3network architectures. Hands-on work experience in installation, configuration and management of a variety of vendors’ devices, including Cisco routers/switches/firewalls; Palo Alto NG Firewalls, Fortinet Firewalls, Checkpoint firewalls, Juniper switches/routers/firewalls, Expertise and proven success innovating state-of-the art solutions on time and under budget. Regarded as a key resource, critical thinker, and out-of-the-box problem solver. Strong understanding of the relationship between technology and strategic business interests. Excellent communication and troubleshooting skills. Expert in tasks delegation, international purchase, and customer services. Ability to work independently or in a team environment as a great team player, quick learner and technical expertise with pleasant personality.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director, Network Infrastructure
KM2Solutions
10.2012 - Current
- Lead a team of 8 professionals in support of network infrastructure in the US, Honduras, Grenada, Barbados, St. Lucia, Bogota, and Dominican Republic
- Designed, configured, installed and maintained the network infrastructure for the 10 locations including the 2 unmanned Datacenters in Miami and Ohio
- Lead the implementation, documentation, and procedures for the yearly PCI/HIPAA and SOC audits
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Monitored and coordinated workflows to optimize resources.
- Worked very closely with our Telephony team to ensure QoS for our voice and business traffic was always at its best over the MPLS
- Setup and maintained the Cisco call routing of inbound DiDs to our Cisco call manager
- Installed a network monitoring system using tools such as Solarwinds, Splunk, Alien Vault and Smokeping
- Implemented SDWAN using the Palo Alto and Fortigate platforms
- Implemented IDS and IPS for all inbound and outbound Client VLANS
- Implemented a work from home solution when the call centers were closed due to COVID-19 using Cisco Anyconnect and Fortigate IPSEC VPN
- Created a Work-from-Home Virtual Desktop environment to support KM2’s site closures during COVID-19
- Responsible designing and implementing all Client facing VPN, SDWAN, and MPLS connectivity
- Implemented DUO two Factor authentication for every device and server in the company
- Built and implemented Cisco Nexus 5k/9k core infrastructure in our Datacenters
- Worked closely with project managers in preparing RFPs for potential clients.
Senior Network Manager
Arvato Digital Services
10.2007 - 01.2012
- Lead a team of 6 professionals in support of network infrastructure in the US, Canada, and Mexico as well as offshore in the Philippines
- Designed, configured and maintained network infrastructure for the US, Canada, Mexico, Philippines, as well as sites on the Google and Microsoft campuses
- Lead the implementation, documentation, and procedures for PCI/HIPAA
- Worked very closely with ASPECT technicians in the upgrade and redesign of the VOIP infrastructure
- Installed a network monitoring system using tools such as Solarwinds Orion, Whats up, Smokeping and Cacti
- Setup call center facilities in Manila, Clark, Arizona and Monterrey Mexico for over 6000 agents
- Worked closely with project managers in preparing RFPs for potential clients
- Dealt with the configuration, maintenance and upgrades of data storage arrays from NetApp, and Dell EqualLogic SANs
- Designed and implemented offsite Disaster Recovery solution using SecurStore
- Implemented a ticketing system and change management process with Dell KACE.
Senior Network Engineer
The Walt Disney Corporation
04.2002 - 01.2007
- Developed enterprise MPLS solution to connect Disney Corporate to filming locations in the US and abroad using MPLS technology including the design, configuration and implementation (Cisco ASA 5510, Cisco 3845) with redundancy and failover
- Administered and Disney data network LAN/WAN components including ASR 1006/1002,7200,ISR-3900/2900,3700,3600, 2800, 2600,2500, 1800 and 1700, Switches (Cisco Catalyst 6500,4500,3750,3560,3550,2975 and 2960 series), F5 Network BIG-IP LTM load balancing
- Managed and configured Wireless network components - APs 1131, 1230 & 1240, controllers 4404
- Designed, configured and maintained dedicated circuits (T1, DS3, E100, wireless / microwave links)
- Implemented Site-to-Site VPNs for over 30 locations
- Implemented and configured an enterprise VLAN solution including CoS allocation for VOIP
- Implemented hardened network security using ACL, NAT, Firewall rules
- Configured and managed RSA two factor VPN solution
- Worked on various technologies; TACACS, RADIUS, Ciscoworks, QoS, Wireshark, Netflow
- Implemented QoS solutions (Classifications, marking, shaping and policing)
- Setup health monitoring using Cacti and What’s Up Gold
- Designed, implemented and maintained VMware ESXI 5.1 Virtual environment using Dell R720, Dell Power Connect switches and Dell EqualLogic SAN arrays
- Built and maintained 200 virtual servers in a VMware 5.x environment
- Built and manage Windows server 2008, & 2012 OS virtual machines
- Built several VMware ESXi host HA/DRS enabled clusters
- Wrote Enterprise Technical diagrams and documentation.
Skills
- MPLS, DMVPNs, tunneling, Traffic Engineering, QoS, Multicast, FEX, VDC, FabricPath, vPC, VSS, GLBP/HSRP/VRRP
- Quality Initiatives to improve efficiency within a team and in Network Services
- Business Development
- Logistics Management
- Project Coordination
- Business Planning
- Staff Management
- Verbal and Written Communication
- Information Technology Management
- Policy Development
Industry Certifications Technical Courses
- Cisco Certified Network Professional- CCNP
- Cisco Certified Network Associate - CCNA
- Microsoft Certified Systems Engineer – MCSE
- Juniper Networks Certified Associate
- Interconnecting Cisco Network Devices (ICND)
- Building Scalable Cisco Internetwork (BSCI)
- Building Cisco Multilayer Switched Networks (BCMSN)
- Building Cisco Remote Access Networks (BCRAN)
- Cisco Internetwork Troubleshooting (CIT)
- IP address Management (IPAM)– IPControl, British Telecom – USA
- Designing LAN/WAN in small, Medium and enterprise (CCDA)
- Fault and network performance management NPM (SolarWinds)
- Defensive Hacking and Defensive Forensics
- Netscout – Enterprise Internet Monitoring solution
- Project Management – Project Management Institutes - PMI
- Symantec – Norton and Mcafee antivirus
- CiscoWorks LAN Management Solution LMS 2.6
- Red Hat Enterprise Linux / unix System Administration
Projects
Opened 6 KM2 call center sites Internal MPLS migration from C&W to Sprint Colocation migration Equinix KM2 PCI compliance, KM2 SOC Audits, Arvato PCI compliance Opened 6 Arvato call center sites Data Centre Migration to Virtualized infrastructure Enterprise Network restructure for Disney VMware Design and Implementation Colocation Implementation for shared services
Certification
- MCSE - Microsoft Certified Systems Engineer
- CCNA - Cisco Certified Network Associate
- PCCSA - Palo Alto Networks Certified Cybersecurity Associate
Timeline
Director, Network Infrastructure
KM2Solutions
10.2012 - Current
Senior Network Manager
Arvato Digital Services
10.2007 - 01.2012
Senior Network Engineer
The Walt Disney Corporation
04.2002 - 01.2007
- MCSE - Microsoft Certified Systems Engineer
- CCNA - Cisco Certified Network Associate
- PCCSA - Palo Alto Networks Certified Cybersecurity Associate
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