Chris Wrenn
Antelope,CA
Summary
Dynamic HVAC Installer with a proven track record at Imperial Heating & Cooling, skilled in system installation and troubleshooting. Adept at ensuring code compliance and delivering exceptional customer service. Recognized for optimizing workflows and enhancing installation quality, contributing to increased customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
HVAC Installer
Imperial Heating & Cooling
Carmichael, CA
12.2016 - Current
- Installed HVAC systems in residential and commercial properties, ensuring compliance with safety standards.
- Assisted in troubleshooting HVAC issues, providing effective solutions to customer concerns.
- Collaborated with team members to coordinate installation schedules and optimize workflows.
- Utilized diagnostic tools to identify system malfunctions and recommend necessary repairs or replacements.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
Call Center Representative
First Tech Federal Credit Union
Rocklin, CA
04.2015 - 11.2016
- Assisted members with account inquiries and transaction issues to enhance customer satisfaction.
- Utilized CRM software to document interactions and track service requests efficiently.
- Adapted quickly to changing procedures and policies, ensuring compliance with company standards.
- Resolved member concerns by providing accurate information and effective solutions promptly.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
Bachelor of Science - Electronic Engineering
California Polytechnic State University
San Luis Obispo, CAHigh School Diploma -
El Camino Fundamental High School
Carmichael, CASkills
System installation
Ductwork installation
Electrical wiring
Sheet metal fabrication
Control systems
Duct sizing and design
Leak checks
Refrigeration system evacuation
Welding techniques
Plumbing repairs
Quality assurance
Code compliance
System troubleshooting
Schematic reading
Blueprint interpretation
Parts inventory management
Timeline
HVAC Installer
Imperial Heating & Cooling
12.2016 - Current
Call Center Representative
First Tech Federal Credit Union
04.2015 - 11.2016
Bachelor of Science - Electronic Engineering
California Polytechnic State University
High School Diploma -
El Camino Fundamental High School