Chris Xiao
Arcadia,CA
Summary
Experienced policy administration professional with strong customer service and communication skills. Known for accurate processing, careful document review, and prompt identification of customer needs. Reliable insurance agent with extensive experience handling policy applications, renewals, and endorsements. Skilled in underwriting support, customer care, and organized document collection. Brings a positive attitude and a steady focus on efficient client support.
Overview
2027
2027
years of professional experience
Work History
Agent
Farmers Insurance Agency
San Gabriel, California
08.2014 - Current
- Reviewed underwriting requirements and gathered documents for policy submissions.
- Processed policy applications, renewals, and endorsements for Farmers Insurance Agency clients.
- Assessed customer needs quickly to provide appropriate solutions.
- Provided customer service to clients through phone and email communication.
Food Server
Cafe Fusion
Arcadia, California
11.2006 - 08.2014
- Coordinated with kitchen staff on special orders and modifications.
- Managed payment processing and closed guest checks accurately.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies.
Medical Assistant
500 N. Garfield Ave., #110
Monterey Park, California
- Recorded vital signs and updated electronic health records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Filed insurance claims forms in accordance with applicable regulations.
Education
BBA - Business And Managerial Economics
Nankai University
Tianjin China07-2006
Skills
- Policy administration
- Customer service
- Positive attitude
- Customer needs determination
- Customer service and care
- Product sales
Timeline
Agent
Farmers Insurance Agency
08.2014 - Current
Food Server
Cafe Fusion
11.2006 - 08.2014
Medical Assistant
500 N. Garfield Ave., #110
BBA - Business And Managerial Economics
Nankai University