Chris Zhou
ShenZhen,GuangDong
Summary
A cautious optimist and enthusiastic team player, good at learning, training and presentation, and having strong organization and communication skills. A dedicated Sales and Operations Manager with over five years of experience in optimizing sales processes and enhancing operational efficiency.
Overview
5
5
years of professional experience
Work History
Sales & Project Manager
Shen Zhen FangYuZhanNeng New Energy Co.,Ltd
09.2023 - Current
- Customer Relationship Management: Building and maintaining strong relationships with clients, addressing their needs, and ensuring their satisfaction
- Customer Support and Follow-up: Providing ongoing support to clients, addressing any issues or concerns, and following up to ensure long-term satisfaction
- Sales Reporting and Analysis: Tracking sales performance, analyzing sales data, and generating reports to inform decision-making and strategy adjustments
- Project Planning: Defining project scope, objectives, timelines, and deliverables
- Creating a detailed project plan and schedule
- Completed 4 projects during my tenure, two of which are over 20 EV chargers independently, and could make over 150,000 yuan profit of each project
Sales
ShenZhen LEHIGH HongKing Co.,Ltd
11.2021 - 07.2023
- Stakeholder Communication: Keeping stakeholders informed about project progress, changes, and any issues that may impact the project
- Sales Presentations and Negotiations: Presenting products or services to potential clients, negotiating terms and pricing, and closing deals
- Customer Relationship Management: Building and maintaining strong relationships with clients, addressing their needs, and ensuring their satisfaction
- Project Documentation: Maintaining comprehensive project documentation, including plans, reports, and records of changes and decisions
- Budget Management: Monitoring project expenses, ensuring the project stays within budget, and managing any financial constraints
- Completed over 12 tenders documents, followed up my supervisor of the tender cases and support of the negotiation
- Make over 3 presentations each month to potential clients, introduce the pros and cons that benefits the clients
Sales
Lefun E-Commerce Co.,Ltd
09.2020 - 09.2021
- Resource Allocation: Identifying and allocating resources such as team members, budget, and equipment necessary for project completion
- Customer Support and Follow-up: Providing ongoing support to clients, addressing any issues or concerns, and following up to ensure long-term satisfaction
- Demand Forecasting: Collaborate with sales teams to forecast demand accurately
- Use data to predict future sales and adjust operational plans accordingly
- Sales Strategy and Planning: Develop and implement sales strategies to meet revenue targets
- Analyze market trends and customer needs to identify opportunities for growth
- Completed 200 thousand of KPI and become the top sales of two seasons
- Held presentation and trained 5 members of the team familiar of the sales strategy and what operation needs to be done
Sales Assistant & Secretary
Respon Financial Corp.
09.2019 - 03.2020
- Customer Relationship Management: Work closely with the sales team to enhance customer satisfaction and address any issues that arise
- Develop strategies to improve customer retention
- Assist the sales team with administrative tasks, such as preparing sales reports and managing customer records
- Schedule and organize meetings and conferences
- Greet visitors and manage front desk operations
- Handle inquiries and provide information as needed
- Handle incoming calls, emails, and correspondence
- Assist in scheduling and organizing sales meetings and presentations
- Deal with customer's satisfaction of the services
- Schedule and organize meetings each two weeks invited over 50 potential clients to the meeting
- Organize the annual meeting for over 800 clients
- Invited them through calls and Email
Education
Bachelor of Arts - Business Economics
York University
4700 Keele St, North York, ON M3J 1P3 CA06-2019
Associate of Arts - Business
Centennial College
941 Progress Ave, Scarborough, ON M1G 3T8 CA12-2015
Skills
- Customer engagement
- Sales presentations
- Deliverable tracking
- Schedule management
- Project management
- Data analysis
- Operations
- Sales tracking
- Marketing strategy
- Financial records analysis
Selfdescription
A cautious optimist and enthusiastic team player, good at learning, training and presentation, and having strong organization and communication skills. A dedicated Sales and Operations Manager with over five years of experience in optimizing sales processes and enhancing operational efficiency.
Degree
Bachelor's degree
Hobbies and Interests
- Badminton (level 3.5)
- Swimming
- Reading (especially about History, Economics and Finance)
- League of Legend
Personal Information
Age: 30
Languages
Chinese (Cantonese)
Full Professional
English
Professional Working
Japanese
Elementary
Timeline
Sales & Project Manager
Shen Zhen FangYuZhanNeng New Energy Co.,Ltd
09.2023 - Current
Sales
ShenZhen LEHIGH HongKing Co.,Ltd
11.2021 - 07.2023
Sales
Lefun E-Commerce Co.,Ltd
09.2020 - 09.2021
Sales Assistant & Secretary
Respon Financial Corp.
09.2019 - 03.2020
Bachelor of Arts - Business Economics
York University
Associate of Arts - Business
Centennial College
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