Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

CHRIS ZOIS

Orlando,FL

Summary

Results-driven operations analyst specializing in optimizing outreach strategies and making data-informed decisions. Proven track record in business development and performance management, leveraging CRM and Salesforce Object Query Language software for impactful reporting. Recognized for increasing team productivity and fostering collaborative environments to achieve sales goals.

Overview

9
9
years of professional experience

Work History

Sales Engagement Analyst

Automatic Data Processing, Inc. (ADP)
09.2022 - Current
  • Responsible for developing and optimizing sales engagement tools, supporting sales teams with technical guidance, and enhancing outreach strategies through collaboration with marketing. Leverages platforms like Salesforce, Conquer, and Groove for efficient pipeline management and uses data tools (SOQL, Google Sheets) to produce actionable insights through custom reporting and analysis.
  • Develop and maintain sales engagement tools to streamline processes and enhance team productivity
  • Collaborate with messaging and marketing teams to design and implement targeted sales cadences
  • Generate and analyze sales activity reports for business units to drive data-informed decisions
  • Provide technical support and guidance to sales teams, ensuring optimal use of engagement platforms
  • Leverage tools such as Salesforce, Conquer, and Groove to enable efficient outreach and pipeline management
  • Utilize SOQL and Google Sheets for custom reporting, data analysis, and operational insights

Data Integrity Specialist

John Wiley and Sons
11.2020 - 09.2022
  • Access partner information systems to pull daily inbound lead reports and application updates through several systems including Salesforce, Tableau and Slate. Upload and update information over multiple Salesforce facets to align with updates in client's systems. Perform routine audits of enrollment data through the creation of reports in Salesforce across different facets of the Wiley business such as the Admissions and Retention departments.
  • Processed between 70-100 university applications weekly across several schools.
  • Assisted with ad-hoc projects, including creating a Power BI dashboard for application volume tracking across the universities.

Application Advocate

John Wiley and Sons
05.2019 - 11.2020
  • Assisted the student recruitment team with the completion of admissions applications, ensuring that all required documents are submitted to the school promptly. Completed a variety of quality assurance checks on student documents to help reduce errors for clients. Provided insight and analysis around applicant and partner trends and behaviors by generating and distributing regular applicant activity and enrollment reports.
  • Process up to 100 applications a week to help streamline student journey from applying to starting classes.

Admissions Application Specialist

John Wiley and Sons
09.2017 - 05.2019
  • Provided exceptional customer service to prospective customers from application to the first day of class. Helped applicants understand the complexities of their transfer credits evaluation, student funding, and course path to ensure they had the right financial aid package and ability to start classes on time.
  • Successfully managed a contact campaign including outbound dials, SMS text, and email daily.
  • Recognized for achieving talk time goals of 2 hours a day by leading every conversation with openness and curiosity. Always dedicated to helping every student identify their educational opportunities.

News Writer

Uproxx Media
07.2016 - 03.2017
  • Company Overview: http://uproxx.com/author/chris-zois/
  • Write news stories centered around politics and breaking news
  • Use THRED to help organize stories for the day
  • Provide feature-length stories about political and social issues

Education

Master of Science - Data Science

Lewis University
Romeoville, IL
05.2022

Bachelor of Arts - Journalism

Roosevelt University
Chicago, IL
05.2011

Skills

  • Project restructuring
  • Business development
  • Performance management
  • Collaborative mindset
  • Team building
  • Product development
  • Microsoft office
  • Time management
  • Data-driven decision making
  • Sales process optimization

Websites

Timeline

Sales Engagement Analyst

Automatic Data Processing, Inc. (ADP)
09.2022 - Current

Data Integrity Specialist

John Wiley and Sons
11.2020 - 09.2022

Application Advocate

John Wiley and Sons
05.2019 - 11.2020

Admissions Application Specialist

John Wiley and Sons
09.2017 - 05.2019

News Writer

Uproxx Media
07.2016 - 03.2017

Bachelor of Arts - Journalism

Roosevelt University

Master of Science - Data Science

Lewis University

Similar Profiles

CREATE PROFILE