Chrisal Martinez
Bayonne,NJ
Overview
9
9
years of professional experience
Work History
Business Account Manager
Comcast Business
08.2022 - Current
- Delivered tailored presentations to prospective clients, showcasing products and services that addressed their unique needs.
- Provided ongoing support to clients throughout life cycle of their accounts, addressing concerns quickly and effectively resolving issues as they arose.
- Utilized creative problem-solving skills to overcome technical challenges in sales process.
- Managed diverse portfolio of accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
- Identified opportunities for cross-selling and upselling, introducing clients to additional products or services that met their evolving needs.
- Managed 100 calls per day to generate leads and increase sales opportunity
Retail Sales Agent
Altice USA
08.2018 - 08.2022
- Participated in regular staff training sessions to stay updated on product offerings and company policies.
- Developed strong relationships with customers, leading to increased loyalty and word-of-mouth referrals.
- Handled customer complaints professionally, resolving issues promptly to maintain customer satisfaction.
- Collaborated with team members to achieve overall store sales goals and provide excellent customer experiences.
- Processed transactions accurately, maintaining a balanced cash register at the end of each shift.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Lead Retail Sales Specialist
Time Warner Cable
07.2014 - 02.2018
- Monitored sales team performance and provided constructive feedback.
- Trained, coached, and mentored new sales associates for maximum performance.
- Kept detailed track of sales and customer information in company system.
- Increased sales revenue by developing and maintaining strong relationships with clients.
- Developed and maintained knowledge of current sales and promotions.
- Handled cash register operations and customer transactions to process payments.
- Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
Skills
- Verbal and Written Communication
- Strategic Account Development
- Contract Negotiation
- Product and Service Knowledge
- Relationship management
- Contract management
- Goal setting
- Conflict resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Business Account Manager
Comcast Business
08.2022 - Current
Retail Sales Agent
Altice USA
08.2018 - 08.2022
Lead Retail Sales Specialist
Time Warner Cable
07.2014 - 02.2018
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