Chris Ann Konrad
Paralegal Assistant
Louisville,KY
Summary
Driven Legal Assistant with two years of experience in personal injury law. Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action. Committed to streamlining processes to facilitate growth in litigation and complex litigation personal injury law.
Overview
14
14
years of professional experience
Work History
Paralegal Assistant
Isaacs And Isaacs Personal Injury Lawyers
11.2022 - Current
- Enter incident and party details from police reports into Grow Path/Filevine. Confirm there are no conflicts of interest for the firm in the early stages of set up.
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
- Manage daily reminde4rs for necessary follow up calls on medical and billing record requests.
- Contact providers to obtain current payment and balance information and update values notes in Grow Path/Filevine with current information.
- Send out letters to providers advising who PIP, MedPay insurer is on a case for proper provider billing.
- Send out PIP, MedPay Exhast letters to providers when necessary and update the providers with correct billing information as required to avoid timely filing issues.
- Order PIP, MedPay and Subrogation ledgers as required.
Paralegal Assistant
Bubalo Law
08.2021 - 11.2022
- Request medical records, itemized billing records via Arctrieval Records Request firm.
- Process medical and billing records into Needles legal Case Management system and Hummingbird database management system.
- Followed up on outstanding billing and records requests from medical providers associated with personal injury cases.
- Processed incoming medical records and bills via firm protocol using LexiusNexus Case Mapping program, bates stamping documents and organizing documents when required.
- Reviewed invoices for payment and application to appropriate cases as required.
- Provided customer service support to paralegals when asked.
- Trained staff of medical record and bill request protocols.
- Maintained integrity and strict confidentiality pertaining to all aspects of company business,
Pharmacy Patient Care Coordinator
Aline Staffing For AmerisourceBergen
10.2020 - 08.2021
- Upheld confidentiality requirements and regulatory compliance guidelines established by Genofi Genzyme, manufacture of Dupixent.
- Worked closely with patients to deliver excellent and direct individualized patient care through the manufacturer sponsored patient assistance program for Dupixent.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling medication deliveries.
- Reported any concerns or side affects to the proper authorities and agencies in connection with Dupixent.
Fraud Investigator
Meridian Technologies For PNC Bank
11.2019 - 07.2020
- Conducted prompt and thorough investigations on referred files.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
- Enhanced internal communication by providing regular updates on current fraud trends and emerging threats.
- Summarized all key information regarding investigation into detailed report for delivery to client.
Customer Service Representative
Teleperformance USA
01.2019 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Serviced USAA military members and families
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Tracked customer service cases and updated service software with customer information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Broker Service Representative
Total Med For Humana, Inc.
10.2018 - 01.2019
- Maintained extensive knowledge of health insurance products and services available to clients, effectively communicating their benefits during presentations or consultations.
- Handled escalated customer complaints with professionalism and empathy, resolving issues quickly while preserving client relationships.
- Managed high volumes of applications accurately, minimizing errors and ensuring timely execution.
- Collaborated with internal teams to resolve complex issues, resulting in increased client retention rates.
- Utilized CRM software efficiently to manage client information databases whilst maintaining accuracy.
- Improved broker satisfaction by providing exceptional customer service and addressing their inquiries promptly.
- Contributed to the development of sales strategies that resulted in increased revenue generation for the firm.
- Assisted brokers in developing customized solutions tailored specifically for each individual client''s needs.
- Ensured regulatory compliance through meticulous documentation and adherence to industry standards.
Supervisor
UPS
08.2016 - 10.2018
- Achieved results by working with staff to meet established targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Customer Service Representative
Dominos Pizza Inc.
07.2016 - 11.2016
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Data Entry Clerk
Robert Half For Baptist Medical Group
01.2015 - 05.2016
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Customer Service Representative
Anthem Blue Cross Blue Shield
01.2014 - 10.2015
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Case Manager
RxCrossroads By McKesson
07.2013 - 10.2013
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Medical Claims Adjuster
First Source Solutions Limited
08.2011 - 09.2012
- Conducted thorough investigations of medical claims to ensure proper payment or denial.
- Streamlined communication channels between departments, expediting information flow and improving overall productivity.
- Provided exceptional customer service to both internal and external stakeholders during the entire claim lifecycle process.
- Maintained strict compliance with HIPAA regulations, safeguarding patient privacy throughout the claim evaluation process.
Claims Analyst
Broadspire
08.2009 - 06.2011
- Collaborated with cross-functional teams to develop best practices for claim handling procedures.
- Participated in ongoing training programs to stay current on
- Supported internal audit initiatives by providing detailed documentation of claims handling procedures as required for compliance purposes.
- Assisted clients throughout the entire lifecycle of their claim, from initial filing to final settlement or denial determination.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained strong working relationships with third-party vendors, such as independent adjusters and appraisers, to facilitate prompt resolution of claims.
- Viewed reports regularly to make sure processing was conducted efficiently.
- Provided exceptional customer service by promptly addressing inquiries from policyholders, agents, and other stakeholders regarding the status of their claims.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions..
Education
Bachelor of Arts - Business Administration And Management
American InterContinental University
Schaumburg, IL09.2006
Skills
- Clerical Assistance
- Document Scanning
- Microsoft Office Proficiency
- Client Communication
- Time Management
- Case Management
- Administrative Support
- Litigation Support
- Team Collaboration
- Attention to Detail
- Reception Management
- Confidentiality Compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Paralegal Assistant
Isaacs And Isaacs Personal Injury Lawyers
11.2022 - Current
Paralegal Assistant
Bubalo Law
08.2021 - 11.2022
Pharmacy Patient Care Coordinator
Aline Staffing For AmerisourceBergen
10.2020 - 08.2021
Fraud Investigator
Meridian Technologies For PNC Bank
11.2019 - 07.2020
Customer Service Representative
Teleperformance USA
01.2019 - 10.2019
Broker Service Representative
Total Med For Humana, Inc.
10.2018 - 01.2019
Supervisor
UPS
08.2016 - 10.2018
Customer Service Representative
Dominos Pizza Inc.
07.2016 - 11.2016
Data Entry Clerk
Robert Half For Baptist Medical Group
01.2015 - 05.2016
Customer Service Representative
Anthem Blue Cross Blue Shield
01.2014 - 10.2015
Case Manager
RxCrossroads By McKesson
07.2013 - 10.2013
Medical Claims Adjuster
First Source Solutions Limited
08.2011 - 09.2012
Claims Analyst
Broadspire
08.2009 - 06.2011
Bachelor of Arts - Business Administration And Management
American InterContinental University
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