Chrisaora Franco
San Antonio,TX
Summary
Results-oriented Medical Case Manager enhancing workflow efficiency through effective computer systems and customer service. Delivered high patient satisfaction by maintaining cleanliness standards and organization. Fostered optimal patient care and drove successful outcomes through attention to detail and strong communication skills.
Overview
9
9
years of professional experience
Work History
Bakery
HEB
07.2024 - Current
- Prepares, packages, and merchandises fresh product effectively
- Slices, packages, labels, rotates, and culls products for poor quality
- Maintained cleanliness of display cases by removing dirt and debris, enhancing product presentation.
- Operated and maintained equipment to ensure optimal functionality
- Adhered to department/store operating procedures to uphold standards and ensure compliance.
- Supported technical operations through set-up and clean-up processes to ensure efficient workflow.
- Records production and shrink to aid production planning
Medical Case Specialist
Leidos QTC Management
10.2023 - 07.2024
- Triaged daily referrals and assigned appropriate worksheets to conditions identified by Veteran’s Administration, streamlining case management.
- Determine appropriate examinations, tests and specialists required for each case.
- Engaged in direct communication with claimants, staff, and management to facilitate information exchange.
- Conducted daily outbound calls to schedule appointments for examinees, ensuring follow-ups and reschedules while maintaining high customer service satisfaction.
- Ensure all examinees and providers receive necessary documentation.
- Meet or exceed contrast timeliness guidelines in both scheduling and case management systems.
- Managed various projects and responsibilities, contributing to team objectives and enhancing overall workflow.
Patient Access Representative
Christus Santa Rosa Hospital
02.2023 - 12.2023
- Interview patients during intake.
- Accept insurance information and communicate with coverage providers.
- Logged patient information digitally, ensuring accurate and up-to-date records.
- Process billing information and distribute payment information.
- Resolved patient issues and concerns, enhancing overall patient satisfaction.
- Greeted patients and answered company phones, fostering open communication with management and staff.
- Escorted patients to designated examination and waiting areas to ensure timely appointments.
Ambulatory Service Representative
South Texas Surgeons
06.2022 - 03.2023
- Scheduled patients, requested referrals, collected co-pays, balances.
- Greeted patients, answered company phones, and fostered positive communication with management and employees to enhance patient experience.
- Addressed and resolved patient issues and concerns to improve satisfaction and trust.
- Utilized Meditech, Advanced MD, Amazing Charts, and My UpDox to manage patient information and streamline workflows.
- Organized and maintained documentation in correct folders to ensure easy access and compliance at shift end.
Medical Administrative/Medical assistant
San Antonio Kidney
12.2020 - 06.2022
- Documented patient information for medical records including vital signs and weight.
- Greeted patients and answered company phones to ensure smooth communication and a welcoming environment.
- Managed supply and medication inventories to maintain optimal stock levels and support patient care.
- Resolved issues and concerns from patients.
- Organized documentation in designated folders at end of each shift for easy access and compliance.
Medical Assistant
Advanced Care Back & Body
06.2017 - 09.2020
- Provided general patient care through physical and electrical therapy to enhance recovery.
- Prepared equipment and supplies to support efficient medical provider treatment.
- Administered physical and electrical therapy to patients.
- Addressed and resolved patient issues and concerns to improve satisfaction and care experience.
- Organized documentation into designated folders at shift's end.
Education
Some College (No Degree) -
San Antonio College
San Antonio, TXSkills
- Organization and multitasking
- Attention to detail
- Customer service
- Organized and multitasking
- Microsoft Office
- Microsoft Word and PowerPoint
- Professional demeanor
References
- Latosha Postell, Certified Medical Assistant, Latosha.postell@usoncology.com
- Diana Pilant, Licensed Massage Therapist, anaidjc94@gmail.com
- Yessina Macario, Health Services Administrator, evaymacario@hotmail.com
Timeline
Bakery
HEB
07.2024 - Current
Medical Case Specialist
Leidos QTC Management
10.2023 - 07.2024
Patient Access Representative
Christus Santa Rosa Hospital
02.2023 - 12.2023
Ambulatory Service Representative
South Texas Surgeons
06.2022 - 03.2023
Medical Administrative/Medical assistant
San Antonio Kidney
12.2020 - 06.2022
Medical Assistant
Advanced Care Back & Body
06.2017 - 09.2020
Some College (No Degree) -
San Antonio College