Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CHRISBELL FLORENTINO

Bronx,NY

Summary

Dedicated and detail-oriented professional with 15+ years of experience in customer service and operations, specializing in administrative support, client coordination, and team collaboration. Eager to contribute organizational and communication skills to the Office & People Experience Coordinator role at KX New York, supporting life-changing patient care.

Overview

11
11
years of professional experience

Work History

Client Development Manager

Saks Fifth Avenue
New York, NY
02.2016 - Current
  • Manage client relationships and maintain communication to support department needs, mirroring skills in team support and patient scheduling.
  • Organize department communications and schedules, overseeing a high volume of client interactions (60+ per week) with precision and care.
  • Create monthly sales analytics and manage reports, ensuring accuracy and consistency in records, which directly translates to maintaining meticulous patient records.
  • Foster a cohesive team environment through training and supervision, ensuring high-quality support.
  • Provided guidance on best practices when dealing with clients during onboarding process.

Sales Assistant

Goyard
New York, NY
08.2015 - 02.2016
  • Assisted clients in navigating product options, supporting decision-making, similar to helping patients with scheduling or care needs.
  • Directed inquiries and resolved concerns, developing a patient-focused approach that ensures satisfaction and efficiency.
  • Greeted customers and provided assistance with product selection.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.

Operations Coordinator

Lanvin
New York, NY
05.2014 - 11.2014
  • Assisted with the organization and execution of operational processes.
  • Monitored inventory levels to ensure adequate stock availability.
  • Coordinated daily operations activities and assigned tasks to staff members.
  • Evaluated and improved existing operational systems and procedures.
  • Resolved customer service issues in a timely manner.

Education

Bachelor of Science - Business Administration

Berkeley College
New York, NY
05-2017

Skills

  • Office Management and Coordination: Skilled in scheduling, managing communications, and maintaining confidentiality in fast-paced environments
  • Customer Relationship Management: Proven ability to build strong relationships to support team goals
  • Communication and Problem Solving: An effective communicator in both English and Spanish, with strong problem-solving skills
  • Time management and attention to detail: Adept at handling multiple priorities and maintaining meticulous records
  • Microsoft Office Suite: Proficient in Word, Excel, and PowerPoint for reporting and scheduling

Languages

Spanish
Native/ Bilingual

Timeline

Client Development Manager

Saks Fifth Avenue
02.2016 - Current

Sales Assistant

Goyard
08.2015 - 02.2016

Operations Coordinator

Lanvin
05.2014 - 11.2014

Bachelor of Science - Business Administration

Berkeley College

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CHRISBELL FLORENTINO