Christopher Sharp
Columbus,OH
Summary
Talented Manager with expert team leadership, planning and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
5
5
years of professional experience
1
1
Certification
Work History
MANAGER, CARE Team 5
State Auto Insurance
06.2022 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
MANAGER CARE CAT Temp Team 4
State Auto Insurance
03.2021 - 06.2022
- Enhanced customer satisfaction by implementing efficient team management strategies and regular performance evaluations.
- Streamlined communication channels for increased productivity and improved cross-functional collaboration within the team.
- Developed comprehensive training programs to enhance team members'' skills, ultimately leading to higher customer satisfaction rates.
- Implemented effective conflict resolution techniques, fostering a positive workplace environment and reducing employee turnover.
- Analyzed key performance indicators to identify areas of improvement, driving continuous growth in customer care quality.
- Mentored new employees through onboarding processes, ensuring quick assimilation into the team and faster contribution to overall performance goals.
- Established clear performance expectations for each team member, enabling them to set realistic targets and achieve desired results consistently.
- Recognized exemplary performance within the team, fostering a culture of continuous improvement and celebrating achievements that contribute to customer satisfaction.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Operational Excellence Technology Analyst
State Auto Insurance
01.2021 - 03.2021
- Improved operational efficiency by analyzing and optimizing technology processes.
- Enhanced system performance with thorough data analysis and identification of areas for improvement.
- Streamlined workflows by implementing automation tools and software solutions.
- Reduced downtime, maintaining consistent communication between IT and operations teams.
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Evaluated emerging technologies for potential integration into existing systems, ensuring optimal performance and cost effectiveness.
- Led training sessions on new technology platforms, resulting in increased user adoption and proficiency.
- Implemented rigorous quality control measures, ensuring accurate data collection and reporting across all systems.
- Leveraged data analytics tools to predict future trends in operations, allowing proactive adjustments to processes before issues escalated.
CARE Property Claims Specialist
State Auto Insurance
10.2018 - 01.2021
- Enhanced customer satisfaction by efficiently managing property claims and providing timely resolutions.
- Reduced claim processing time by streamlining workflow and implementing best practices in claims handling.
- Collaborated with insurance adjusters to accurately assess property damage and determine appropriate compensation.
- Ensured accurate documentation of property claims, facilitating smooth communication between all parties involved.
- Negotiated settlements with clients for fair resolution of property claims, maintaining positive relationships.
- Managed high volume of property claims, prioritizing cases based on urgency and complexity.
- Conducted thorough investigations to establish the validity of each claim and prevent potential fraud.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance throughout the claims process.
- Provided expert consultation to policyholders regarding coverage options, guiding them towards informed decisions about their property protection needs.
- Coordinated with contractors and vendors for prompt repair or replacement of damaged properties, minimizing downtime for clients.
- Leveraged strong analytical skills to evaluate complex property damage scenarios, determining optimal solutions for all parties involved.
- Assisted clients in navigating the complexities of the insurance claim process, providing clear explanations and guidance when needed.
- Worked closely with legal teams to resolve disputes related to property claims, avoiding costly litigation whenever possible.
- Continuously improved internal processes by identifying areas for improvement and implementing corrective actions within the department.
- Mentored junior staff members on best practices in property claims management, fostering professional growth within the team environment.
- Provided exceptional customer service by addressing policyholder inquiries and concerns with empathy and understanding, ensuring their needs were met promptly.
Education
Small Business Administration And Management
California State University San Marcos
San Marcos1992
High School Diploma -
Notre Dame High School
Riverside, CA05.1990
Small Business Administration And Management
Riverside Community College
Riverside, CA1989
Skills
- Data Tracking
- Training Programs
- Creative Thinking
- Peer Mentoring
- Team Goals
- Customer Experience Improvement
- Customer Care
- Escalation Management
- Process and Performance Improvement
- Constructive Feedback
- Operational Policies and Processes
- Information Updates
- Workflow Processes
- Employee Performance Reviews
- Corrective Actions
- Goal Attainment
- Compliance Requirements
- Motivational Leadership
- Operational Efficiency
- Continuous Quality Improvement (CQI)
- Team Support
- Customer Relations
- Negotiation and Conflict Resolution
- Performance Tracking and Evaluations
- Team Meetings
Accomplishments
Winner of 2022 Circle Of Excellence Award (Liberty Mutual)
2023 end of year review score: 11 of 15 (Exceeds expectations)
Certification
Xactimate Level 2
Green Belt, Lean, Six Sigma
Completed AIC course 31, course #2 of 3 in process
Timeline
MANAGER, CARE Team 5
State Auto Insurance
06.2022 - Current
MANAGER CARE CAT Temp Team 4
State Auto Insurance
03.2021 - 06.2022
Operational Excellence Technology Analyst
State Auto Insurance
01.2021 - 03.2021
CARE Property Claims Specialist
State Auto Insurance
10.2018 - 01.2021
Small Business Administration And Management
California State University San Marcos
High School Diploma -
Notre Dame High School
Small Business Administration And Management
Riverside Community College
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