Chris Easley
Sales/Marketing/Customer Service
Wenatchee,WA
Summary
Dynamic Pro Services Specialist at Lowe's with a proven track record in enhancing customer satisfaction and driving revenue growth. Leveraged industry expertise and innovative problem-solving skills to streamline processes and mentor staff, resulting in improved project outcomes and strong client relationships. Committed to delivering tailored solutions that exceed client expectations.
Overview
20
20
years of professional experience
Work History
Pro Services Specialist
Lowe's
03.2005 - 11.2024
- Provided expert consultation to clients on various aspects of their business operations, offering tailored solutions based on their specific needs and goals.
- Developed comprehensive proposals for prospective clients, highlighting the benefits of partnering with our organization for professional services.
- Mentored junior staff members, fostering a supportive environment that encouraged continuous learning and skill development for all team members.
- Assisted in the development of departmental budgets, monitoring expenditures closely to ensure optimal resource allocation throughout the fiscal year.
- Developed and maintained strong relationships with vendors, ensuring quality products and services at competitive prices.
- Implemented a structured approach to problem-solving, promoting a more efficient resolution of client concerns and inquiries.
- Managed a diverse portfolio of projects, ensuring successful completion within budget constraints and meeting client expectations.
- Conducted thorough market research to identify new business opportunities and expand the company''s reach within the industry.
- Collaborated effectively with cross-functional teams, fostering an atmosphere of teamwork and open communication that led to successful project outcomes.
- Analyzed client feedback to identify areas of improvement, implementing changes as needed to maintain excellence in customer service.
- Streamlined internal processes for increased efficiency in handling client requests and project management.
- Evaluated current industry trends and competitor offerings to remain knowledgeable about best practices within the field of pro services specialization.
- Implemented innovative tools and techniques to increase overall productivity while maintaining high-quality standards in service delivery.
- Collaborated with sales team to develop targeted marketing strategies that drove revenue growth for the company.
- Optimized project management processes to reduce turnaround time, resulting in increased client satisfaction and repeat business.
- Improved customer satisfaction by providing timely and accurate service solutions for their professional needs.
- Responded to customer requests for products, services, and company information.
- Built and established positive relationships with patrons, team members and supervisors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Education
No Degree - Business
Wenatchee Valley College
Wenatchee, WAHigh School Diploma -
Chelan High School
Chelan, WA06-2000
Skills
- Collaborative mindset
- Creative solutions
- Industry expertise
- Innovation skills
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Creative problem solving
- Money handling
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Computer proficiency
- Data entry
- Task prioritization
- Product knowledge
- Client relations
- Conflict resolution
- Documentation
- Appointment scheduling
- Team development
- Complaint handling
- Follow-up skills
- Staff training
- Complaint resolution
- Payment processing
- De-escalation techniques
- Paperwork processing
- Professional telephone demeanor
- Order fulfillment
- Call management
- Building rapport
- Customer relationship management (CRM)
- Product sales
- Order processing
- Sales expertise
- Account management
- Delivery scheduling
- Reading comprehension
- Coordination
- Sales closing
- Research
- Business development
- Product and service solutions
- Staff education and training
- Account updating
- Multi-line phone talent
- Product promotion
- Information security
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Led store in business credit for 10 years and sales for the last 5 years.
Timeline
Pro Services Specialist
Lowe's
03.2005 - 11.2024
No Degree - Business
Wenatchee Valley College
High School Diploma -
Chelan High School
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