Chriselda Torres
Beeville,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
UPS
Beeville, TX
02.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
- Operated office-type machinery and binding equipment to efficiently support retail customers.
- Completed and processed paperwork for new and existing customers needing specialized assistance.
- Assisted customers in making informed purchase choices and selecting products.
- Processed customer payments, generated bills and filled out warranty cards.
Office Administrative Assistant
Professional Controlelrs
Beeville, TX
11.2015 - 01.2019
- Provided clerical support to manager by copying, faxing and filing documents.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Responded to inquiries from callers seeking information.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Recorded expenses and maintained accounting records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed accounts payable and receivable for office.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Reported financial data and updated financial records in ledgers and journals.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state and federal regulations.
Cashier
Whataburger
Snyder , TX
05.2014 - 03.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Displayed new stock and rotated existing products.
Education
High School Diploma -
Levelland High School
Levelland, TX05.2008
Skills
- Correcting Discrepancies
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Customer Account Management
- Understanding Customer Needs
- Order and Refund Processing
- Customer Support
- MS Office Proficiency
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Upselling Products and Services
- Upbeat and Positive Personality
- Data Entry and Maintenance
Timeline
Customer Service Associate
UPS
02.2022 - Current
Office Administrative Assistant
Professional Controlelrs
11.2015 - 01.2019
Cashier
Whataburger
05.2014 - 03.2015
High School Diploma -
Levelland High School
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