CHRISETTA MOSLEY
Portland,OR
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Passionate about helping others succeed with proven track record in developing successful mentoring relationships. Fosters sense of community and supports individuals in times of need.
Overview
9
9
years of professional experience
Work History
RESIDENT SERVICES COORDINATOR
Portland Community Reinvestment Initiatives
11.2023 - 01.2024
- Work directly with residents to understand their family's needs and wants; work towards achieving their goals
- Facilitate and coordinate services, programs and activities identified by residents
- Conduct on-site resident meetings and distribute surveys on an annual basis to ensure services provided meet resident needs
- Provide opportunities for residents to learn new skills, build community and promote self-sufficiency
- Develop supportive relationships with residents and conduct outreach to encourage participation in resident programs
- Developed strong relationships with community partners to enhance available resources for residents.
- Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
COMMUNITY HEALTH NAVIGATOR MAI
Urban League Of Portland
02.2021 - 08.2023
- Provide supportive services in a culturally responsive, empowering, and Non-judgmental manner to African Americans and People Living With HIV (PLWH)
- Provide informal counseling and social support to community members
- Advocate for individuals on a personal and community level
- Assist individuals to find and connect to health screenings, health care, and social services they need, across the community
- Organize and plan culturally relevant community events
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
SERVICE SPECIALIST
Providence Health Plan
10.2018 - 03.2020
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Respond to members, physicians, clinics, insurance companies, and other internal and external questions, concerns and needs. Resolve and document inquiries at point of service according to departmental guidelines and standards
- Maintained accurate records of all customer interactions for reporting purposes and ongoing process improvements.
- Review, interpret and provide education regarding benefits and eligibility to members or providers
PATIENT ACCESS SPECIALIST
PeaceHealth
04.2017 - 05.2018
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
NAVIGATION SPECIALIST
FamilyCare Health
08.2014 - 08.2016
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Answered inbound calls for Medicaid and Medicare members’ pharmacy related questions, demographic updates, member eligibility and benefits, and retroactive adjustment
- Contacted pharmacy and vision vendors to verify or update member information
- Completed requests from members and providers received through claims systems, voicemail, fax, paper and electronic communications
Education
Bachelor of Arts - Journalism / Mass Communication with an emphasis in Public Relations
Seattle University
Seattle, WA06.2006
Skills
- Conflict Resolution
- Cultural Sensitivity
- Case Management
- Resource Coordination
- Resourcefulness
- Adaptability
- Event Planning
- Community building
Timeline
RESIDENT SERVICES COORDINATOR
Portland Community Reinvestment Initiatives
11.2023 - 01.2024
COMMUNITY HEALTH NAVIGATOR MAI
Urban League Of Portland
02.2021 - 08.2023
SERVICE SPECIALIST
Providence Health Plan
10.2018 - 03.2020
PATIENT ACCESS SPECIALIST
PeaceHealth
04.2017 - 05.2018
NAVIGATION SPECIALIST
FamilyCare Health
08.2014 - 08.2016
Bachelor of Arts - Journalism / Mass Communication with an emphasis in Public Relations
Seattle University
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