Chrishan Cousins
Houston,TX
Summary
Although i have been seeking Employment , I'm looking and wanting a positive ,but also a promising career.
My Growth towards Management ,and also leading. i hope that my skill can provide the best position available.
Overview
20
20
years of professional experience
Work History
Shift Manager
Walgreens
Houston
04.2006 - 07.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
Customer Service Representative
Lane Bryant
New Orleans, LA
09.2003 - 07.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
ALCEE FORTIER SENIOR HIGH SCHOOL
New Orleans, LA05.1996
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Accurate money handling
- Opening and closing procedures
- Punctual and Reliable
- Handling Customer Complaints
- Training and mentoring
- Inventory Control
- Flexible Schedule
- Customer Service
- Active Listening
Timeline
Shift Manager
Walgreens
04.2006 - 07.2023
Customer Service Representative
Lane Bryant
09.2003 - 07.2005
High School Diploma -
ALCEE FORTIER SENIOR HIGH SCHOOL