Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chrishan Cousins

Houston,TX

Summary

Although i have been seeking Employment , I'm looking and wanting a positive ,but also a promising career.

My Growth towards Management ,and also leading. i hope that my skill can provide the best position available.

Overview

20
20
years of professional experience

Work History

Shift Manager

Walgreens
04.2006 - 07.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Cooperated with coworkers to improve customer experience and manage storefront.

Customer Service Representative

Lane Bryant
09.2003 - 07.2005
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

ALCEE FORTIER SENIOR HIGH SCHOOL
New Orleans, LA
05.1996

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Accurate money handling
  • Opening and closing procedures
  • Punctual and Reliable
  • Handling Customer Complaints
  • Training and mentoring
  • Inventory Control
  • Flexible Schedule
  • Customer Service
  • Active Listening

Timeline

Shift Manager

Walgreens
04.2006 - 07.2023

Customer Service Representative

Lane Bryant
09.2003 - 07.2005

High School Diploma -

ALCEE FORTIER SENIOR HIGH SCHOOL

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Chrishan Cousins