Chrisharon Norman
Houston,TX
Summary
Dynamic professional with a proven track record at excelling in customer service and cash management. Recognized for enhancing transaction speed through continuous improvement initiatives. Strong attention to detail and effective communication skills fostered teamwork and elevated customer satisfaction, resulting in increased loyalty and positive shopping experiences.
Overview
23
23
years of professional experience
Work History
Lead Scanner
HEB Grocery Store
07.2021 - Current
- Operated scanning equipment to ensure efficient checkout processes.
- Implemented improvements to scanning procedures, enhancing transaction speed and accuracy.
- Assisted with troubleshooting scanning issues, ensuring minimal disruption during peak hours.
- Coordinated with management to develop strategies for improving customer service at checkout.
- Provided consistent feedback to team members on their performance, offering guidance and support in areas needing improvement.
- Conducted regular audits of scanned materials to maintain quality control standards across all projects.
- Managed cash register functions, including processing payments and handling discrepancies efficiently.
- Resolved customer inquiries and complaints effectively, fostering a positive shopping experience for patrons.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Collaborated with management to develop strategies for improving overall store performance and profitability.
- Conducted regular audits of cash registers, identifying any discrepancies quickly and resolving them efficiently.
- Mentored junior cashiers in the proper handling of difficult situations, fostering a supportive work environment.
- Communicated with customers and team members to solve problems.
- Monitored areas for security issues and safety hazards.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
Stylist
Shae's Hair and Beauty
01.2003 - Current
- Designed and executed personalized styling consultations to enhance client satisfaction.
- Developed and maintained a loyal client base through exceptional service and relationship building.
- Implemented new hair care trends, increasing service offerings and customer engagement.
- Conducted regular inventory assessments to ensure availability of high-quality products and tools.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Lead Hostess
Neyow's Creole Cafe
12.2018 - 07.2021
- Managed guest reservations and seating arrangements to optimize flow and enhance customer experience.
- Trained and mentored new host staff, ensuring high service standards and efficiency.
- Collaborated with kitchen and wait staff to coordinate timely meal service during peak hours.
- Oversaw daily operations of front-of-house activities, maintaining a welcoming environment for guests.
- Monitored dining area for cleanliness and organization, addressing any issues proactively.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
Food Service Worker
Kitchen Soul Food
03.2006 - 08.2009
- Prepared and served diverse menu items in accordance with food safety regulations.
- Maintained cleanliness and organization of kitchen and dining areas to enhance customer experience.
- Trained new staff on operational procedures and food handling standards to ensure compliance.
- Collaborated with team members to streamline service processes, improving overall efficiency.
- Assisted in inventory management, monitoring stock levels to reduce waste and ensure availability.
- Developed positive relationships with customers, addressing inquiries and enhancing satisfaction levels.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Education
High School Diploma -
Willowridge HIGH School
Houston, TX01-1995
Skills
- Strong attention to detail
- Training and mentoring
- Continuous improvement mindset
- Confidentiality and security
- Customer service
- Problem-solving
- Time management
- Multitasking
- Excellent communication
- Effective communication
- Recordkeeping skills
- Interpersonal skills
- Log updating
- Problem-solving aptitude
- Records management
- Time management abilities
- Workflow management
- Professionalism
- Team building
- Reliability
Timeline
Lead Scanner
HEB Grocery Store
07.2021 - Current
Lead Hostess
Neyow's Creole Cafe
12.2018 - 07.2021
Food Service Worker
Kitchen Soul Food
03.2006 - 08.2009
Stylist
Shae's Hair and Beauty
01.2003 - Current
High School Diploma -
Willowridge HIGH School