Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chrishaun Hollingshed

Austin,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Great customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Fraud Detection Specialist

Marcus by Goldman Sachs
Remote
02.2023 - Current
  • Review and analyze fraud alerts using advanced fraud detection techniques and risk assessment methodologies, ensuring timely and accurate identification of fraudulent activities and protection of the bank's assets
  • Communicate with customers, merchants, financial institutions, and internal stakeholders to investigate and resolve fraud cases promptly, maintaining open lines of communication and providing exceptional customer service during the process
  • Run and review risk reports, conducting thorough research and analysis to validate monetary and non-monetary transactions, applying statistical modeling techniques and data visualization tools to identify fraudulent patterns and trends.

Phlebotomy Technician

Labcorp
Atlanta, GA
03.2022 - 02.2023
  • Performed venipuncture and capillary puncture techniques to obtain blood samples from patients for diagnostic testing, blood transfusions, or research purposes
  • Verified patient identification and prepared them for blood collection, ensuring their comfort and addressing any concerns or questions
  • Adhered to infection control protocols and safety measures, maintaining a sterile and safe environment during phlebotomy procedures
  • Accurately labeled and documented specimens, ensuring proper identification and documentation to prevent errors in testing and maintain traceability.

Claims Coordinator

Kemper Insurance
Birmingham, AL
07.2021 - 03.2022
  • Conducted comprehensive reviews of insurance claims documents, meticulously scrutinizing claim forms, medical records, and supporting documentation to ensure unparalleled accuracy and comprehensiveness
  • Exercised unwavering diligence in the verification of policy coverage and the discerning determination of claim eligibility based on meticulous analysis of policy provisions and pertinent regulatory frameworks
  • Orchestrated meticulous investigations and adeptly gathered indispensable documentation and corroborative evidence, thereby facilitating the evaluation of claim validity
  • Demonstrated unparalleled acuity in the detailed analysis of claim information, including the astute examination of medical records and bills, culminating in the precise determination of coverage extent and accurate calculation of claim settlements.

Medical Front Desk Phlebotomist

Azita Takeshian
Birmingham, AL
07.2021 - 02.2022
  • Orchestrated the seamless and professional reception of patients, visitors, and healthcare professionals, delivering unparalleled customer service while fostering empathetic and courteous interactions
  • Executed meticulous and safe phlebotomy procedures, adhering to stringent protocols, and ensuring optimal patient comfort throughout the collection of accurate samples
  • Seamlessly managed front desk operations, including the efficient scheduling of patient appointments, precise patient registration, meticulous verification of insurance coverage, and the unwavering maintenance of electronic health records
  • Coordinated referrals for patients, ensuring the timely and accurate communication of crucial information to other healthcare providers.

Medical Assistant/Certified Phlebotomy Technician

Azita Takeshian
Birmingham, AL
07.2021 - 01.2022
  • Answered incoming calls in a timely and professional manner.
  • Provided customer service regarding inquiries, complaints, billing, and technical support.
  • Gathered customer information to accurately process orders or changes to accounts.
  • Developed and maintained scheduling procedures to ensure timely completion of projects.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Maintained a clean, safe, and organized work environment.

Phlebotomy Team Lead

CSL Plasma
Macon, GA
08.2017 - 03.2020
  • Directed and coordinated the work of phlebotomists to ensure efficient department operations.
  • Performed venipuncture and skin puncture on patients of all ages.
  • Provided training, mentoring and coaching to new team members in order to ensure compliance with established policies and procedures.
  • Evaluated employee performance against established goals and objectives.
  • Assisted with the scheduling of personnel to meet staffing requirements.
  • Collected blood samples in a safe and sanitary manner according to established procedures.
  • Monitored the workflow of specimens from collection through analysis, storage, disposal or transfer as appropriate.
  • Educated patients regarding the procedure and answered any questions they had.

Host/Server

Buffalo Wild Wings
Macon, GA
12.2016 - 10.2020
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Processed payments from customers using a POS system.
  • Provided excellent customer service by anticipating customer needs.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

Education

High School Diploma -

Rutland High School
Macon, GA
05-2014

Skills

  • Customer Service
  • Communication Skills (Verbal and Written)
  • Time Management & Multitasking
  • Attention to Detail
  • Complex Product Knowledge
  • Strong Problem-Solving
  • Analytical and Critical Thinking
  • Teamwork Collaboration
  • Inbound and Outbound Calling
  • Order Processing
  • Upselling and Cross-Selling
  • Active Listening
  • Empathy and Patience
  • Customer Relationship Management
  • Complaint Handling
  • Technical Troubleshooting
  • Service Recovery
  • KPI Monitoring
  • Adaptability & Flexibility
  • Microsoft Office Proficiency
  • Continuous Learning
  • Typing 50 WPM
  • Research and Analysis
  • Data Visualization
  • Venipuncture and Capillary Puncture
  • Infection Control and Safety Measures
  • Specimen Handling and Documentation
  • Medical Records Management
  • Claims Processing and Evaluation
  • Policy and Regulatory Compliance
  • Front Desk Operations
  • Appointment Scheduling
  • Insurance Verification
  • Electronic Health Records Maintenance
  • Referral Coordination
  • Pattern Recognition
  • Transaction Monitoring
  • Behavioral Analysis
  • Identity Verification
  • Fraud Risk Assessment
  • Financial Forensics
  • Documentation Analysis
  • Fraudulent Document Recognition
  • Account Takeover Prevention

Certification

  • Certified Phlebotomy Technician
  • BLS

Timeline

Fraud Detection Specialist

Marcus by Goldman Sachs
02.2023 - Current

Phlebotomy Technician

Labcorp
03.2022 - 02.2023

Medical Assistant/Certified Phlebotomy Technician

Azita Takeshian
07.2021 - 01.2022

Claims Coordinator

Kemper Insurance
07.2021 - 03.2022

Medical Front Desk Phlebotomist

Azita Takeshian
07.2021 - 02.2022

Phlebotomy Team Lead

CSL Plasma
08.2017 - 03.2020

Host/Server

Buffalo Wild Wings
12.2016 - 10.2020

High School Diploma -

Rutland High School

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Chrishaun Hollingshed