CHRISHAWNA HAMMONDS
assistant manager/customer service representative
Charlotte,NC
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Offering blend of interpersonal skills and willingness to learn and grow within customer service leadership role. Delivers solid understanding of customer service principles and effective communication techniques. Ready to use and develop problem-solving and team-building skills in customer representative role.
Overview
3
3
years of professional experience
Work History
Lead CSR
TSI Services
06.2023 - 07.2025
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Fostered a positive work environment by encouraging open dialogue among team members regarding obstacles faced in daily operations.
- Acted as a liaison between clients, sales representatives, and other internal teams to ensure seamless collaboration efforts.
- Exceeded performance targets regularly by maintaining a high level of productivity and consistently delivering results.
Office Assistant/Truck Dispatcher
Diamond Trucking
02.2022 - 06.2023
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Managed inventory of office supplies and placed orders when needed.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Education
High School Diploma -
Mallard Creek High School
Charlotte, NC06-2022
Skills
- Detail-oriented data management
- Proficient in Microsoft Office
- Payroll management
- Project coordination
- Client support
- Workforce development
- Communication skills
- Problem solving
- Research skills
- Attention to detail
- Scheduling meetings
- Filing systems knowledge
- Front office management
- Billing and coding
- Valid Driver's license
- Relationship building
- Invoice processing
- Document proofreading
- Social media
- Data analysis
- Payroll processing
- Organizing and categorizing
- Travel arrangements
- Office management
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Problem resolution
- Decision-making
- Microsoft Excel
- Customer relations
- Microsoft outlook
- Customer relationship management (CRM)
- Microsoft PowerPoint
- Dispute resolution
- Call center operations
- Stress management
- Customer education
- Live chat support
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead CSR
TSI Services
06.2023 - 07.2025
Office Assistant/Truck Dispatcher
Diamond Trucking
02.2022 - 06.2023
High School Diploma -
Mallard Creek High School
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