Summary
Overview
Work History
Education
Skills
Educationandlicenses
Timeline
Generic

CHRISHE' CUMMINGS

Gainesville,FL

Summary

Experienced healthcare team member with a strong focus on delivering exceptional patient service and managing documentation needs. Skilled in open communication with healthcare staff to optimize treatments and care planning. Diligent in tracking patient details, managing laboratory samples, and providing skilled mobility support. Known for painless venipuncture techniques, extensive knowledge of centrifugation and aliquoting procedures, and proficiency in medical terminology. Responsible and hardworking professional dedicated to using a compassionate and caring approach to provide outstanding services to patients. Demonstrated expertise in case management and service coordination, adept at handling complaints, inquiries, and service questions to meet patients' access needs and resolve care-related issues. Well-versed in policies, procedures, and standards.

Overview

11
11
years of professional experience

Work History

Medical Assistant

Baptist Primary Care
10.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Patient Care Assistant/Phlebotomist

Hopper Staffing/NFETC
03.2024 - 08.2024
  • Aided nurses and other healthcare professionals in the delivery of patient care
  • Assisted with daily activities such as bathing, grooming, dressing, feeding, and transferring patients
  • Administered prescribed medications under the direction of a registered nurse or physician
  • Ensured proper nutrition by providing meals, snacks and fluids to patients as instructed by medical staff
  • Monitored vital signs including pulse rate, temperature, respiration rate and blood pressure
  • Collected specimens for laboratory tests upon request of medical staff
  • Maintained accurate records of patient care services provided
  • Assisted with ambulation and positioning of patients according to their plan of care
  • Performed range-of-motion exercises with immobile patients to prevent muscle atrophy

Certified Phlebotomist

Steady Hand Mobile Lab
09.2023 - 08.2024
  • Performed venipuncture and other blood collection procedures according to established standards
  • Assisted in the preparation of laboratory specimens for analysis and testing
  • Maintained a clean, safe, and organized work environment
  • Collected specimens from pediatric, adult, geriatric, and special needs patients
  • Processed samples accurately and efficiently
  • Assisted in the training of new phlebotomists
  • Ensured that all blood collection equipment was properly cleaned and sterilized prior to use
  • Instructed donors on proper donation techniques, including the importance of hydration before and after donations
  • Collected, labeled, processed, and distributed donor samples according to established procedures
  • Maintained an accurate inventory of supplies used in blood collections
  • Assisted with set-up and tear down of mobile donation sites when necessary
  • Performed quality control checks on all equipment daily to ensure accuracy of results
  • Followed standard operating procedures for specimen handling, processing, storage, transport, disposal, and documentation as required by regulatory standards
  • Verified patient information against medical records for accuracy prior to collection process
  • Processed specimens for shipment following appropriate shipping regulations

Medical Records Clerk

Centurion Health
08.2023 - 12.2023
  • Helped nurses and other healthcare professionals in the delivery of patient care
  • Assisted with daily activities such as bathing, grooming, dressing, feeding, and transferring patients
  • Administered prescribed medications under the direction of a registered nurse or physician
  • Ensured proper nutrition by providing meals, snacks and fluids to patients as instructed by medical staff
  • Monitored vital signs including pulse rate, temperature, respiration rate and blood pressure
  • Collected specimens for laboratory tests upon request of medical staff
  • Maintained accurate records of patient care services provided
  • Assisted with ambulation and positioning of patients according to their plan of care
  • Performed range-of-motion exercises with immobile patients to prevent muscle atrophy

Physician Appointment Scheduler

The Cardiac and Vascular Institute
01.2023 - 08.2023
  • Advised patients on healthcare issues and scheduled appointments for general check-ups or specialist visits
  • Created and maintained patient records, including medical histories, reports, and correspondence
  • Answered phone inquiries from patients and directed them to appropriate personnel
  • Entered new patient data into an electronic health record system
  • Developed and maintained scheduling procedures to ensure timely completion of projects
  • Assessed patient's medical history and symptoms to accurately diagnose illnesses
  • Ordered laboratory tests, such as blood work, x-rays, and ultrasounds
  • Greeted patients upon arrival and verified patient information
  • Responded to incoming calls, scheduling and rescheduling appointments as requested
  • Maintained accurate records of patient visits in the electronic health record system
  • Aided with completing paperwork for new patients prior to their appointment

Scheduling Center Representative

Palms Medical Group
05.2022 - 12.2022
  • Performed data entry tasks related to patient demographics and billing information
  • Managed physician calendars by scheduling appointments at appropriate times
  • Assisted in verifying patient eligibility and benefits prior to scheduled appointments
  • Processed payments from patients including cash, credit cards, checks
  • Resolved customer service issues quickly and efficiently in a professional manner
  • Verified that all required documents were received and completed accurately
  • Monitored changes in medical coding guidelines and updated records accordingly
  • Conducted follow-up calls for missed or cancelled appointments
  • Kept abreast of current trends within the healthcare industry
  • Reviewed appointment requests from external sources such as online portals
  • Coordinated with insurance companies to ensure coverage for services rendered
  • Served as a liaison between physicians, staff, and other healthcare providers

Human Service Worker 2

North Florida Evaluation and Treatment Center
10.2021 - 05.2023
  • Assisted clients with the development of short-term goals and long-term objectives
  • Initiated referrals to community resources for additional support services
  • Provided emotional support to residents dealing with various issues
  • Adhered to HIPAA requirements regarding confidentiality of medical information
  • Attended seminars related to Group Home Staff Member duties
  • Assisted in developing and implementing individual service plans for residents
  • Provided direct care to residents, including personal hygiene and daily living skills
  • Monitored resident safety and well-being on a 24/7 basis
  • Maintained accurate records of resident activities, behavior, and progress
  • Conducted crisis intervention when needed
  • Facilitated group meetings with residents to discuss goals and challenges
  • Encouraged positive behaviors through reward systems

Human Service Worker 2

Northeast Florida State Hospital
06.2015 - 10.2019
  • Assisted clients with the development of short-term goals and long-term objectives
  • Initiated referrals to community resources for additional support services
  • Provided emotional support to residents dealing with various issues
  • Adhered to HIPAA requirements regarding confidentiality of medical information
  • Attended seminars related to Group Home Staff Member duties
  • Assisted in developing and implementing individual service plans for residents
  • Provided direct care to residents, including personal hygiene and daily living skills
  • Monitored resident safety and well-being on a 24/7 basis
  • Maintained accurate records of resident activities, behavior, and progress
  • Conducted crisis intervention when needed
  • Facilitated group meetings with residents to discuss goals and challenges
  • Encouraged positive behaviors through reward systems

Cashier

Sonny's
08.2013 - 04.2015
  • Greeted customers and answered any questions they had about the store's products and services
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
  • Issued receipts, refunds, credits or change due to customers
  • Answered customer inquiries regarding store policies and procedures
  • Balanced daily transactions on a computerized point-of-sale system
  • Assisted customers over the phone regarding store operations, product information and order placement
  • Ensured compliance with all safety regulations within the store environment
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed

Education

HS DIPLOMA -

Skills

  • ISP Development
  • ADL support
  • Insurance Practices
  • Organizational standards
  • Claims Processing
  • Healthcare operations
  • Specimen Collection
  • Safety Protocols
  • Relationship Building
  • Medical Terminology
  • Diagnostic Testing
  • Written and verbal communication
  • Medication Administration
  • Catheter Care
  • Dementia Care
  • Infection Control
  • Compassionate Care
  • Case Management
  • Mobility Assistance
  • Risk Management
  • Scheduling
  • Process Improvements
  • OSHA Compliance
  • Care Planning
  • Paperwork Processing
  • Venipuncture
  • Blood collection
  • Vitals
  • Interpersonal Skills
  • SubQ and IM Injections
  • Pediatric Care
  • Documentation
  • Emotional Support
  • Patient Monitoring
  • Quality Assurance
  • Basic Life Support
  • Health assessments
  • Nursing

Educationandlicenses

  • HS DIPLOMA
  • CERTIFIED PHLEBOTOMIST TECHNICIAN
  • CPR/BLS
  • AED CERT
  • CERTIFIED MEDICATION TECHNICIAN
  • HOME HEALTH AIDE
  • CERTIFIED MEDICAL ASSISTANT

Timeline

Medical Assistant

Baptist Primary Care
10.2024 - Current

Patient Care Assistant/Phlebotomist

Hopper Staffing/NFETC
03.2024 - 08.2024

Certified Phlebotomist

Steady Hand Mobile Lab
09.2023 - 08.2024

Medical Records Clerk

Centurion Health
08.2023 - 12.2023

Physician Appointment Scheduler

The Cardiac and Vascular Institute
01.2023 - 08.2023

Scheduling Center Representative

Palms Medical Group
05.2022 - 12.2022

Human Service Worker 2

North Florida Evaluation and Treatment Center
10.2021 - 05.2023

Human Service Worker 2

Northeast Florida State Hospital
06.2015 - 10.2019

Cashier

Sonny's
08.2013 - 04.2015

HS DIPLOMA -

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CHRISHE' CUMMINGS