Chris Heidy Tavara
Lexington,KY
Summary
Skilled in customer focus and data entry, I excelled at HealthFirst Bluegrass by enhancing customer satisfaction through effective complaint handling and streamlining credentialing processes. Leveraging critical thinking and Microsoft Outlook proficiency, I developed strong client relationships and improved operational efficiency, demonstrating significant achievements beyond daily tasks.
Overview
5
5
years of professional experience
Work History
CSR
Health Department
10.2023 - Current
Credentialing Specialist AND CSR
HealthFirst Bluegrass
07.2021 - 09.2023
- I started as a CSR with HealthFirst Bluegrass then I transferred to the Billing department as a Credential Specialist and mainly focused on employees credentials and benefits for company.
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Conducted primary source verifications such as background checks and board certifications.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Facilitated communication between departments, resulting in improved collaboration during the credentialing process.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Received and evaluated applications to look for missing and inaccurate information.
- Provided primary customer support to internal and external customers.
- Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications.
- Developed strong relationships with external organizations, leading to increased cooperation during verification processes.
- Reduced errors in credentialing files by conducting thorough reviews and consistently maintaining attention to detail.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Bank Teller
Central Bank
01.2021 - 09.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Turned in excess cash to maintain drawer security.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Assisted customers with compromised debit cards and issued new credentials.
Billing Specialist
Modern Dermatology & Aesthetics
02.2019 - 03.2020
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked with multiple departments to check proper billing information.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Processed and verified invoices to secure accuracy of billing information.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Implemented dispute resolution protocols that resulted in faster resolution times while preserving positive business relationships with clients.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Audited and corrected billing and posting documents for accuracy.
- Maintained accurate records of customer payments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Education
Bachelor of Arts - Economics
University of Kentucky
Lexington, KY05.2021
Associate of Science - SCIENCE
Bluegrass Community And Technical College
Lexington, KY05.2018
High School Diploma -
Bryan Station High School
Lexington, KY06.2015
Skills
- Customer Focus
- Bilingual
- Microsoft Outlook
- Payment Processing
- Data Entry
- Office equipment proficiency
- Administrative Support
- Critical Thinking
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
CSR
Health Department
10.2023 - Current
Credentialing Specialist AND CSR
HealthFirst Bluegrass
07.2021 - 09.2023
Bank Teller
Central Bank
01.2021 - 09.2021
Billing Specialist
Modern Dermatology & Aesthetics
02.2019 - 03.2020
Bachelor of Arts - Economics
University of Kentucky
Associate of Science - SCIENCE
Bluegrass Community And Technical College
High School Diploma -
Bryan Station High School
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