Chrishonna Davis
Tampa,FL
Summary
Dynamic Customer Service Representative with a proven track record at One Touch, excelling in problem resolution and active listening. Enhanced customer satisfaction by swiftly addressing complex issues, fostering trust and rapport. Skilled in data entry and customer relations, consistently delivering empathetic support and achieving high satisfaction levels.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
One Touch
08.2021 - 07.2025
- Resolved customer inquiries efficiently, maintaining high satisfaction levels through effective communication.
- Managed escalated issues, collaborating with cross-functional teams to ensure prompt resolutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
Education
High School Diploma -
Chamberlain High School
Tampa, FL06-2022
Skills
- Customer service
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Customer satisfaction measurement
Timeline
Customer Service Representative
One Touch
08.2021 - 07.2025
High School Diploma -
Chamberlain High School