Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Horne

Bronx,NY

Summary

Validation specialist with strong expertise in quality assurance and regulatory compliance. Proven ability to ensure accuracy and reliability of processes and systems, with emphasis on team collaboration and adaptability to changing needs. Skilled in data analysis, process validation, and risk assessment. Known for reliability and achieving optimal results in dynamic environments.

Overview

23
23
years of professional experience

Work History

System Validation Specialist

Rees Scientific
01.2024 - 05.2025
  • Developed comprehensive validation plans, outlining objectives, timelines, and resource requirements for successful project execution.
  • Maintained excellent communication with stakeholders throughout validation projects, keeping them informed about progress and potential challenges.
  • Fostered a culture of continuous improvement by actively seeking feedback from team members, implementing process enhancements based on lessons learned.
  • Optimized resource allocation by prioritizing critical validations based on business needs and regulatory requirements.
  • Install, set up, and configure monitoring equipment in various healthcare settings, ensuring proper functionality and compatibility.
  • Diagnose and troubleshoot technical issues with monitoring equipment, both on-site and remotely, in a timely and efficient manner.
  • Perform repairs and maintenance tasks on a wide range of electronic and mechanical components within monitoring systems.
  • Calibrate and inspect monitoring equipment to ensure accurate readings and compliance with industry standards and regulations.
  • Read and interpret schematics, mechanical drawings, and technical documentation to effectively carry out installation and maintenance procedures.
  • Utilize a variety of test meters and diagnostic tools to identify equipment malfunctions and perform accurate assessments.
  • Maintain a well-organized inventory of parts and supplies required for on-site service, ensuring availability for prompt resolution of issues.
  • Communicate with customers to provide project updates, address service-related inquiries, and deliver exceptional customer support.
  • Collaborate with technical support teams to escalate and resolve complex technical challenges.
  • Travel to various healthcare facilities within the designated region to fulfill job responsibilities, providing timely and reliable service.
  • Conducted thorough root cause analyses to address deviations during validation activities, implementing corrective actions as needed.
  • Documented entire validation process, noting changes or alterations completed.
  • Identified causes of equipment failures and made suggestions for issue resolution.

System Validation Specialist

Rees Scientific
01.2024 - 01.2025
  • Install, set up, and configure monitoring equipment in various healthcare settings, ensuring proper functionality and compatibility.
  • Diagnose and troubleshoot technical issues with monitoring equipment, both on-site and remotely, in a timely and efficient manner.
  • Perform repairs and maintenance tasks on a wide range of electronic and mechanical components within monitoring systems.
  • Calibrate and inspect monitoring equipment to ensure accurate readings and compliance with industry standards and regulations.
  • Read and interpret schematics, mechanical drawings, and technical documentation to effectively carry out installation and maintenance procedures.
  • Utilize a variety of test meters and diagnostic tools to identify equipment malfunctions and perform accurate assessments.
  • Maintain a well-organized inventory of parts and supplies required for on-site service, ensuring availability for prompt resolution of issues.
  • Communicate with customers to provide project updates, address service-related inquiries, and deliver exceptional customer support.
  • Collaborate with technical support teams to escalate and resolve complex technical challenges.
  • Travel to various healthcare facilities within the designated region to fulfill job responsibilities, providing timely and reliable service.
  • Collaborated with cross-functional teams to ensure timely completion of validation projects, meeting regulatory requirements.

Field Service Technician

Amano McGann
01.2022 - 12.2023
  • Provide technical service of automated parking systems, provide timely notification of problems or delays.
  • Technological knowledge
  • Assist with project set-up, installation, and customer training
  • Research and gain working knowledge via hands on and Amano McGann University on new hardware, devices and tools to provide better system solutions and installation and trouble shooting efficiency
  • Follow and enforce all OSHA safety practices
  • Complete PCI checklist when servicing applicable service issues
  • Ensure that work orders are detailed, completed per work order SOP and "signed-off" by the client prior to leaving the work site
  • Maintain and operate company fleet vehicles in a safe manner
  • Ensure work area is maintained and well organized
  • Generate service tickets as needed and follow up with support until the issues is resolved
  • Provide On-Call after-hours and weekend emergency service as required by our customers (in rotation with our other technical staff)
  • Assist our sales staff in promoting the sale of new equipment where appropriate
  • Provide effective communication that creates a collaborative environment with all parties that the Project Team interacts with, including: Clients; Subcontractors; Branch staff; Support personnel; Corporate staff
  • Work overtime as needed and serve on the On-Call after hours and weekend rotation when applicable
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $10,000.

Business Class Field Service Technician

Charter Communications / Spectrum Cable
01.2017 - 01.2021
  • Assisted clients with routine operations and problem solving of computing and communication functions.
  • Installed and configured basic hardware, networking, telecommunication & peripheral devices
  • Diagnosis of company and client provided modem/router combination devices
  • Configuration of static IP via Telnet and proprietary GUI SSH
  • Diagnosis and troubleshooting of various POS systems, mobile devices, laptops and desktops
  • Provide on-site training for clients with use of Wi-Fi and Ethernet connectivity
  • FTTH (Fiber to the Home) training, safety and preparation protocols
  • Adhere to QC standards in accordance with company policy
  • Follow security procedures to prevent any unauthorized access to the network
  • Integrate various company services (video, internet, telephone) with customer's equipment
  • Maintain and document proper levels and signal quality within required specifications
  • Identify basic distribution problems associated with the exterior trunking system and escalate unresolved issues to supervisor
  • Certified as a NYS Home Security technician
  • Spectrum Business Class Training, including VOIP telephone comprehension
  • Operate Company vehicle in a safe and responsible manner. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies

RSC/Assistant Sales Manager

AT&T Mobility
01.2006 - 01.2016
  • Customer service resolution professional
  • Focused on retaining customers by providing updated product and promotion information.
  • Assisted in growth of the business through small business acquisitions.
  • Acted as a liaison between AT&T and small businesses to maintain relationships.
  • Contract and finance agreement negotiations.
  • Lead a collaborative and competitive team of 10 to 15 representatives
  • Opened & closed store according to company policy and guidelines
  • Assisted in the processing sales and financing
  • Took inventory of stock in accordance with company guidelines
  • Merchandising: maintained an awareness of all product knowledge information.
  • Reported all variances regarding inventory, cash out and deposits immediately.

Field Service Technician

Comcast
01.2003 - 01.2005
  • Performed Install
  • Troubleshot signal variances from node or tap to house or apartment
  • Outside plant installation of RF500 line coax to commercial and office buildings
  • Base warehouse: reprogramming and repackaging of Motorola and SA devices
  • Equipment prep for techs ensuring their needs met the workload and routes
  • Adhered to all safety protocols and procedures
  • Demonstrated values of all company policies and procedures
  • Customer service resolution expert

Field Service Technician

Cablevision
01.2002 - 01.2003
  • Performed installations
  • Troubleshot signal variances from node or tap to residence
  • Adhered to all safety protocols and procedures
  • Demonstrated values of all company policies and procedures
  • Customer service resolution expert

Education

Bachelor of Arts - Mass Communication

Lehman College
Bronx, NY
06.2016

Skills

  • Equipment qualification
  • Process validation
  • Data integrity
  • Test method validation
  • Validation protocols
  • Computer system validation
  • Software validation
  • Quality management systems
  • ISO standards
  • Regulatory guidelines
  • Record keeping
  • Equipment calibration
  • Testing protocols
  • Measurements and analysis
  • GMP compliance
  • Teamwork and collaboration
  • Multitasking Abilities
  • Reliability
  • Excellent communication

Timeline

System Validation Specialist

Rees Scientific
01.2024 - 05.2025

System Validation Specialist

Rees Scientific
01.2024 - 01.2025

Field Service Technician

Amano McGann
01.2022 - 12.2023

Business Class Field Service Technician

Charter Communications / Spectrum Cable
01.2017 - 01.2021

RSC/Assistant Sales Manager

AT&T Mobility
01.2006 - 01.2016

Field Service Technician

Comcast
01.2003 - 01.2005

Field Service Technician

Cablevision
01.2002 - 01.2003

Bachelor of Arts - Mass Communication

Lehman College

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