Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chrisi-ann Campbell

Chrisi-ann Campbell

Antioch,TN

Summary

Dynamic barista with extensive experience at Hiltons Downtown, recognized for enhancing customer satisfaction through personalized beverage preparation and effective conflict resolution. A dedicated team player, skilled in time management and workstation maintenance, I thrive in fast-paced environments, ensuring a welcoming atmosphere and efficient service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Hiltons Downtown
01.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Barista

JW Marriott
03.2023 - 03.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.

Server

Mackinaw City Resort
04.2022 - 11.2022

Server

Snowshoe Mountain Resort
11.2021 - 04.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Waitering Certificate Customer Service Certificate - Hospitality

Western Hospitality Institute
Jamaica West Indies
06.2015

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Workstation maintenance
  • Conflict resolution
  • Cash register operations
  • Excellent communication
  • Organizational skills
  • Resolving complaints
  • Coffee and tea preparation

Certification

Waitering certificate customer service certificate

Timeline

Barista

Hiltons Downtown
01.2024 - Current

Barista

JW Marriott
03.2023 - 03.2024

Server

Mackinaw City Resort
04.2022 - 11.2022

Server

Snowshoe Mountain Resort
11.2021 - 04.2022

Waitering Certificate Customer Service Certificate - Hospitality

Western Hospitality Institute

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