Chrisi Pi
Miami,Florida
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Soho House & Co
Miami, FL
11.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
Hostess and Reservation Agent
Queen Miami Beach
Miami, FL
10.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Front Office Supervisor
RIVIERA SUITES SOUTH BEACH
Miami, Florida
10.2023 - 10.2024
- Welcome guests, check them in, payments, explaining the facilities
- Respond to guests complaints and provide the best customer experience
- Communicate with all the departments such as reservation department, housekeeping
Front Office Agent
MYKONOS BAY RESORT AND VILLAS
Mykonos, Greece
05.2023 - 10.2023
- Manage online, phone and in-person room reservations
- Welcome guests, check them in, take payment from customers, concierge services
- Respond to guests’ issues and complaints in a friendly, timely manner, work with other staff members to ensure that all guest rooms meet hotel standards
Hostess and Reservations agent
DESTINO PACHA
Mykonos, Greece
05.2022 - 10.2022
- Observant to guests' needs throughout dining experience to ensure they receive high quality service
- Assisted Reservations Manager, Events Manager, responded email, organized the sitting plan
- Contacted front office, housekeeping department for any guest’s inconvenience
Hostess and Reservations agent (pre-opening team)
ESTIATORIO MILOS
Athens, Greece
10.2021 - 04.2022
- Handled the requests from guests and companies via phone and other platforms
- Ensured booking information are input accurately into the reservation system, maintained and updated table availability on online booking platforms
- Assisted Reservations Manager, Events Manager, responded email, organized the sitting plan
Education
Master of Science - Tourism Management
ALBA GRADUATE BUSINESS SCHOOL
10.2023
Bachelor of Science - Economics and Sustainable Development
HAROKOPIO UNIVERSITY
02.2021
Skills
- Personal development
- Customer service
- Problem-solving
- Multitasking
- PMS systems
- Customer/Client relations
- Mail handling
- Documentation and reporting
Certification
- Soft skills seminar based in personal development, Soft Skills Academy (EESTEC L.C. ATHENS, 2021)
- The Fundamentals in Digital Marketing, (Google, 2021)
- Road to Sustainability (UN SDSN Greece, 2021)
Languages
Greek(native)
English(fluent)
French(intermediate)
Timeline
Receptionist
Soho House & Co
11.2024 - Current
Hostess and Reservation Agent
Queen Miami Beach
10.2024 - Current
Front Office Supervisor
RIVIERA SUITES SOUTH BEACH
10.2023 - 10.2024
Front Office Agent
MYKONOS BAY RESORT AND VILLAS
05.2023 - 10.2023
Hostess and Reservations agent
DESTINO PACHA
05.2022 - 10.2022
Hostess and Reservations agent (pre-opening team)
ESTIATORIO MILOS
10.2021 - 04.2022
Bachelor of Science - Economics and Sustainable Development
HAROKOPIO UNIVERSITY
Master of Science - Tourism Management
ALBA GRADUATE BUSINESS SCHOOL