Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Chrisina Flores

San Antonio

Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Skilled Pharmacy Technician offering 9 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Senior Pharmacy Technician

Walgreens
06.2015 - Current
  • Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
  • Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
  • Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
  • Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
  • Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
  • Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
  • Streamlined pharmacy operations by implementing efficient inventory management processes.
  • Reduced medication errors by meticulously verifying prescription information and conducting thorough drug interaction checks.
  • Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
  • Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
  • Assisted in maintaining adequate stock levels of medications through effective purchasing practices considering demand fluctuation or potential shortages.
  • Improved patient safety by ensuring accurate medication dispensing and proper dosage calculations.
  • Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
  • Conducted regular audits of controlled substances inventory, ensuring proper storage and documentation as per regulatory requirements.
  • Contributed to the successful passing of multiple regulatory inspections through diligent adherence to protocols and procedures.
  • Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.
  • Increased patient convenience by efficiently managing the online prescription refill system, reducing wait times for pickups.
  • Coordinated with retail staff to facilitate seamless medication pickup processes, further enhancing the overall pharmacy experience for customers.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted, measured and compounded medications following standard procedures.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Reviewed and verified customer information and insurance provider information.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collected co-payments or full payments from customers.
  • Supervised multiple pharmacy technicians and coordinated day-to-day assignments.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Set up and modified patient profiles in IC+ to include current information such as medications and insurance details.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Managed opening and closing duties for pharmacy.
  • Resolved third-party billing, computer system and customer service issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Developed and implemented improvements to pharmacy organization system.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

Beauty Advisor

Walgreens
10.2011 - 06.2015
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Maintained counter and display areas for cleanliness and organization.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
  • Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
  • Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
  • Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
  • Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Waitress

Hecho En Mexico Resataurant
05.2010 - 10.2011
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Administrative Assistant

Illusions Party Rental
06.2000 - 05.2010
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Created and maintained databases to track and record customer data.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Education

Business Careers High School
San Antonio, TX
06.2000

Skills

  • Pharmacy Software Proficiency
  • Pharmacy Law Compliance
  • Pharmaceutical Calculations
  • Professional Networking
  • Sterile Preparation
  • HIPAA Compliance
  • Pharmacy Ethics
  • Medication Reconciliation
  • Immunization Administration
  • Medication Dispensing
  • Insurance Verification
  • Drug Inventory Control
  • Insurance Billing
  • Drug Interaction Monitoring
  • Drug Classification
  • Prescription Interpretation
  • Workflow Optimization
  • Drug utilization review
  • Dosage Formulation
  • Pharmacy and customer records management
  • Team Collaboration
  • Problem-solving skills
  • Patient confidentiality
  • Manual and automated medication dispensing
  • Sterile technique
  • Inventory Control
  • Drug storage procedures
  • Advanced math skills
  • Updating medication histories
  • Order Verification
  • Dispensing Medications
  • Medicare and Medicaid process
  • Drug Inventory Management
  • Payment Processing
  • Processing payments
  • Heartsaver CPR AED (CPR AED)
  • Item Pricing
  • Customer Service
  • Attention to Detail
  • Prescription Filling and Labeling
  • Creative Thinking
  • Stocking shelves
  • Prioritization and Organization
  • Relationship Building
  • Data Entry
  • Staff Leadership
  • Patient Profile Setup
  • Employee Training
  • Certified Pharmacy Technician (CPhT)
  • Equipment Cleaning and Maintenance
  • Inventory Management
  • Inventory Tracking
  • Verifying orders
  • Receiving incoming supplies
  • Mathematical Aptitude

Certification

  • Certified Pharmacy Technician
  • Immunizer
  • CPR certified
  • Read, Write, and speak fluent Spanish

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Senior Pharmacy Technician

Walgreens
06.2015 - Current

Beauty Advisor

Walgreens
10.2011 - 06.2015

Waitress

Hecho En Mexico Resataurant
05.2010 - 10.2011

Administrative Assistant

Illusions Party Rental
06.2000 - 05.2010

Business Careers High School

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Chrisina Flores