Chrisitna Winters
Queen Creek,AZ
Summary
Accomplished office manager proficient in running a busy roofing office. Dedicated and detail-oriented professional with extensive experience in office management, front desk reception, and customer services within both medical and non-medical settings. Adept at overseeing daily office operations, including scheduling, managing administrative tasks, and ensuring a smooth workflow for staff and clients.
Skilled in providing exceptional customer service by greeting clients warmly, verifying documentation, and efficiently managing billing and payments. Experienced in maintaining accurate records, implementing electronic recordkeeping systems, and ensuring compliance with industry regulations.
Demonstrated ability to handle high-pressure situations, multitask effectively in fast-paced environments, and address client inquiries or concerns with professionalism and care. Experienced in collecting feedback to improve service quality and streamline processes. A strong communicator and team player with a proven track record of enhancing office efficiency and delivering exceptional customer experiences across diverse industries.
Overview
2
2
years of professional experience
Work History
Office Manager
Arizona's Finest Roofing
San Tan Valley , Arizona
08.2023 - Current
- Oversaw and ensured smooth execution of administrative duties.
- Oversee and manage daily business operations to ensure smooth and efficient workflows.
- Manage licensing compliance by processing and paying all required fees.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Managed office budget to handle inventory, postage and vendor services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Coordinate procurement and timely delivery of materials for job sites to support project timelines.
- Schedule and manage appointments to optimize workflow and client engagement.
- Prepare detailed estimates for projects, ensuring accuracy and transparency for clients.
- Draft, edit, and issue invoices, maintaining a clear and professional communication standard.
- Monitor and maintain financial records, ensuring accuracy and organization for reporting.
- Follow up on leads and prospects to foster business growth, while managing collections on open invoices.
- Administer weekly payroll operations, ensuring compliance with organizational policies, and accuracy.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
Medical Receptionist
Queen Creek Pediatrics
Queen Creek, AZ
06.2023 - 08.2024
- Performed data entry tasks related to billing and collections procedures.
- Scheduled and confirmed patient appointments and consultations.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Straightened up waiting room to maintain neat and organized space.
- Compiled and coded patient information or data in appropriate computer system.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Medical Receptionist
Desert Shores Pediatrics
Chandler, AZ
03.2023 - 06.2023
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Scheduled and confirmed patient appointments and consultations.
- Performed data entry tasks related to billing and collections procedures.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Answered phones promptly and directed calls appropriately.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Ordered and maintained supply inventory for medical office.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Took messages from patients and promptly relayed to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Patient Access Representative
HonorHealth
Mesa , AZ
07.2022 - 04.2023
- Welcome patients upon arrival, ensuring a positive first impression, and promptly handle incoming calls by gathering necessary information to assess and address callers’ needs efficiently.
- Facilitate patient registration processes, including accurate verification of insurance coverage, to ensure a seamless experience.
- Manage the patient queuing process to keep patients and families informed of wait times, optimizing visit efficiency and satisfaction.
- Assist in collecting and managing patient feedback to support continuous improvement in service quality.
- Accurately document charges and payments to maintain precise billing records, and prepare daily deposit and reconciliation logs to support financial accountability.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Managed incoming faxes related to patient registration processes.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Communicated financial obligations to patients and collected fees at time of service.
- Guided patients through the completion of consent and other required medical forms.
- Applied HIPAA privacy and security regulations while handling patient information.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Greeted patients and visitors in a courteous and professional manner.
Education
High School Diploma -
Pahrump Valley Highschool
Pahrump, NV05-2015
Skills
- Staff hiring
- Bookkeeping
- Vendor engagement
- Billing
- Team bonding
- Customer relations
- Payroll and budgeting
- Financial reporting
- Regulatory compliance
- Office management
- Project management
- Human resources
- Conflict management
- Billing support
- Letter preparation
- Medical office administration
- Patient scheduling
- Appointment management
- Medical records management
- Office administration
- HIPAA guidelines
- Medical terminology
- Typing 40 wpm
- Patient reception management
- Co-payment collection
- Documentation
- Proficient in ECW and EPIC
- Patient callbacks
- Reminder calls
- Patient registration
- Payment collection
- Front desk operations
References
References available upon request.
Timeline
Office Manager
Arizona's Finest Roofing
08.2023 - Current
Medical Receptionist
Queen Creek Pediatrics
06.2023 - 08.2024
Medical Receptionist
Desert Shores Pediatrics
03.2023 - 06.2023
Patient Access Representative
HonorHealth
07.2022 - 04.2023
High School Diploma -
Pahrump Valley Highschool
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