Chris J. Spoto

Taking care of my mentally ill father and repairing PC's on the side.

• Assisted in the development of a Risk Management Plan in accordance with NIST framework
• Assisted in the development of a Business Continuity Plan
• Assisted in the development of a Risk Register

• Perform new installations, maintain, and conduct hardware diagnostics and/or repairs for desktop/server hardware.
• Deployment of new software, routinely updating current software to stay current with best security and functionality practices.
• Implement internal quality standards to secure electronic records integrity
• Research and identify problems and advise clients on plans of action.
• Routinely translate technical terms to "lay persons," walking individuals through troubleshooting tasks both remotely and on-site
• In addition, resolving random issues outside of the scope of a PC technician, including mechanical equipment or anything that needed to be fixed.

• Maintained lead sales position continuously through consecutive quarters. Minimum required new lines of business per month (3), my average was (22).
• Assisted customers via telephone in troubleshooting tasks
• Routinely identified and resolved misconfigurations in customer account software that were the root cause of service issues.
• Assisted coworkers with resolution of software glitches, negating the need to burden overqualified personnel.
• Resolved minor PC and VoIP issues outside of the scope of my employment duties.
• De-escalated numerous calls and resolved situations that would have otherwise placed unnecessary burdens on management.

• Maintained a 7 computer network
• Performed software upgrades and updates as necessary
• Established and maintained network security protocols in accordance with current best practices
• Designed and installed a 15 camera video surveillance system
• Educated management on effective use of security system and mobile access security management.
• Trained employees on utilization of various software platforms
• Maintain/diagnose/repair/replace peripherals as needed throughout the office.
• Provided on-call remote technical support via TeamViewer.