Chrisjen Walker
Las Vegas,NV
Summary
Highly-motivated individual with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated to learning new things with experience in popular systems and software. Friendly, with issue resolution skills.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Bank of America
Las Vegas, NV
05.2024 - Current
- Provided customer service to clients regarding banking products and services.
- Maintained a thorough knowledge of bank products, services, policies, procedures, regulations and compliance requirements.
- Resolved customer inquiries in a timely manner while adhering to all applicable laws and regulations.
Document Analyst (Temporary)
NPRI-O2P
Las Vegas, NV
09.2023 - 04.2024
- Provided assistance to other departments regarding document filing protocols.
- Monitored changes in regulations affecting the organization's documentation requirements.
- Identified discrepancies in documentation and resolved issues accordingly.
- Utilized software programs such as Microsoft Office, Adobe Acrobat, and SharePoint for document management tasks.
Long-Term Substitute Teacher
ESS Education
Waterbury, CT
08.2021 - 06.2023
- Collaborated with other educators to develop and enhance instructional strategies for maximum student achievement.
- Implemented safety procedures such as fire drills or lockdown drills as needed.
- Encouraged positive behavior among students by setting clear expectations and implementing appropriate disciplinary actions when necessary.
- Adapted instruction based on individual needs while keeping within established curricular guidelines.
Team Leader - Project Management
Google
Las Vegas, NV
09.2018 - 03.2021
- Tracked key performance indicators such as cost savings and avoidance rates achieved through successful completion of projects.
- Addressed any conflicts between team members by facilitating effective communication among them.
- Coordinated with other departments to ensure that all requirements were met on time.
- Identified areas for improvement in processes, procedures, products, or services related to projects.
Education
License - Phlebotomy
Naugatuck Community College
Naugatuck01-2023
Skills
- Problem Resolution
- Document and Records Management
- Microsoft Office expertise
- Teamwork, Collaboration and Engagement
- Adaptability and Flexibility
- Written Communication
References
References available upon request.
Timeline
Customer Care Representative
Bank of America
05.2024 - Current
Document Analyst (Temporary)
NPRI-O2P
09.2023 - 04.2024
Long-Term Substitute Teacher
ESS Education
08.2021 - 06.2023
Team Leader - Project Management
Google
09.2018 - 03.2021
License - Phlebotomy
Naugatuck Community College
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