Chrisla Sydney
Camby,IN
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Broward Health North
05.2020 - 05.2024
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Patient Care Coordinator
Brawley Dental
05.2019 - 05.2021
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked with patients to schedule tests and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Taught patients and families to use at-home medical equipment.
Patient Service Representative
Brawled Health
01.2017 - 05.2019
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Developed and implemented customer service policies and procedures.
Education
Bachelor Of Science - Business Administration And Management
Mast@Fiu
Miami, FL02.2024
HSD - High School Course
Sietech High School
Miami, FL08.2007
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Multitasking and Organization
- Appointment Scheduling
- Medical Terminology
- Healthcare systems navigation
- Strong empathy
- Phone and Email Etiquette
- Registration and Admissions
- EMR
- Team Collaboration
- Money Handling
- Quality Assurance
- Relationship Building
- Flexible Schedule
- Insurance Billing
- Eligibility Determination
- Payment Processing
- Registration management
- Information Collection
- Work Quality Evaluation
Languages
French
Elementary
Timeline
Patient Access Representative
Broward Health North
05.2020 - 05.2024
Patient Care Coordinator
Brawley Dental
05.2019 - 05.2021
Patient Service Representative
Brawled Health
01.2017 - 05.2019
Bachelor Of Science - Business Administration And Management
Mast@Fiu
HSD - High School Course
Sietech High School
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