Chrislean Bencs
Cleveland,Ohio
Summary
Proven Specialty Client Services Analyst at Accredo Specialty Pharmacy, adept in cross-functional coordination and account management. Excelled in delivering client-focused solutions and recognized for exceptional service. Skilled in analytical thinking and complaint resolution, ensuring seamless service delivery and maintaining up-to-date client data. Demonstrates a strong analytical mindset alongside superior communication skills, driving customer satisfaction and operational efficiency.
Overview
27
27
years of professional experience
1
1
year of post-secondary education
Work History
Specialty Client Services Analyst
Accredo Specialty Pharmacy
Cleveland, OH
01.2009 - 06.2024
- Coordinated cross-team communication on client service issues.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Responded to emails from clients in a timely manner, providing clear answers to their questions or concerns.
- Collaborated with colleagues across multiple departments to ensure seamless delivery of service solutions for customers.
- Maintained client accounts, ensuring all data is accurate and up-to-date.
- Recognized by management for providing exceptional customer service.
Pharmacy Technician
Methodist Germantown Hospital
Memphis, TN
01.2000 - 01.2009
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Maintained proper storage and security conditions for drugs.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Managed filing of prescriptions, both electronically and manually.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Organized work areas so that everything was easily accessible when needed.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Assisted in training new employees on pharmacy procedures.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Completed day-to-day duties accurately and efficiently.
Pharmacy Technician
Walgreens
Memphis, TN
05.1997 - 06.2000
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Operated cash registers to accept payments from customers.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
Education
Some College (No Degree) - Biology
University of Memphis
Memphis, TNNo Degree - Interior Design
Memphis College of Art
Memphis 08.1998 - 05.1999
Skills
- Cross-functional coordination
- Sales support
- Analytical mindset
- Complaint handling
- Account management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Specialty Client Services Analyst
Accredo Specialty Pharmacy
01.2009 - 06.2024
Pharmacy Technician
Methodist Germantown Hospital
01.2000 - 01.2009
No Degree - Interior Design
Memphis College of Art
08.1998 - 05.1999
Pharmacy Technician
Walgreens
05.1997 - 06.2000
Some College (No Degree) - Biology
University of Memphis
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