Chrisloren Flores

• Greeted visitors, determined their needs and directed them to the appropriate personnel.
• Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
• Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
• Conducted office inventory checks and requested restock of supplies.
• Dispersed incoming mail to correct recipients throughout office.
• Answered telephones, directed calls and took messages.
• Opened, sorted and routed incoming mail and prepared outgoing mail.
• Investigated discrepancies between customer orders and vendor invoices for resolution.
• Coordinated with warehouse personnel regarding shipping schedules for timely delivery.
• Ensured accurate completion of paperwork associated with each order.
• Answered and directed incoming calls using multi-line telephone system.
• Counted number of boxes or units to confirm proper completion of work orders.
• Packed boxes and stock using organizational guidelines.
• Organized conference room reservations for meetings or events.
• Pulled and packed products from shelves based on orders.
• Located merchandise from shelves and storage areas to fill orders.
• Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
• Gathered and organized merchandise for distribution into appropriate envelopes and boxes.
• Managed inventory.

• Organized and maintained filing and document management systems by coordinating, archiving and purging files.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Directed customer communication to appropriate department personnel.
• Prepared lease paperwork and obtained signatures and first payments from new residents.
• Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
• Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
• Encouraged prospective tenants to fill out applications after property tours.
• Conducted background checks on applicants.
• Detailed application requirements and answered questions from prospective tenants.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Oversaw filing systems and scanned documents to manage physical and electronic documents and information.

• Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
• Handled resident complaints and expedited maintenance requests.
• Escalated critical issues to property manager to ensure immediate resolution.
• Checked common areas regularly to keep neat, clean and free of debris.
• Collected monthly assessments, rental fees, deposits and payments.
• Prepared lease paperwork and obtained signatures and first payments from new residents.

Coordinated maintenance and repair requests with Landscaping, City of Miami Dade Water and sewer etc. department and contacted contractors for bid proposals.

• Checked rental eligibility by following Jw Real's verification process.
• Coordinated general maintenance and major repairs to keep facilities operational and attractive.
• Kept meticulous records of all correspondence with residents and tenants.
• Oversaw daily operations, maintenance and administration of various properties.
• Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
• Escalated critical issues to property manager to ensure immediate resolution.
• Created and updated marketing materials for properties.
• Negotiated with outside contractors to obtain reasonable fees for and Landscaping, work.
• Handled all security deposit refunds.
• Maintained thorough, accurate and compliant records for internal and regulatory audits.
• Strengthened operational efficiencies and traceability by developing organizational filing systems for records, agendas and reports.

• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Delegated work assignments and prioritized tasks.
• Established quarterly and annual goals as well as operational tactics to achieve targets.
• Negotiated and closed deals with minimal oversight.
• Mentored team members in mastering sales techniques to consistently exceed objectives.
• Initiated training sessions and coached employees to develop effective staff.

• Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
• Gathered information to file appeals for denials and minimized inaccuracies by maintaining accurate records of approvals.
• Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Created agendas, took minutes and prepared documents for meetings.