Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Chris Lorenc

Flemington,NJ

Summary

Dedicated leader with a proven ability to motivate teams to achieve operational excellence. Adept at providing exceptional customer service to support costumer loyalty and satisfaction. Skilled in training and developing team members to reach their highest potential. Highly adaptable and able to multitask under pressure

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
Flemington , NJ
01.2022 - 06.2023
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Demonstrated leadership and was awarded Barista of the Quarter within my first 5 months of working.

Member Service Specialist

Trove Social
Manhattan, NY
07.2019 - 02.2020
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Provided exceptional customer service to members and guests by answering inquiries, resolving complaints, and providing information in a timely manner.
  • Maintained inventory of liquor, beer, wine, and other beverage items; restocked items when necessary.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Operated cash registers to process customer payments.
  • Developed event themes and concepts to ensure successful execution of events.

Education

Bachelor of Arts - Theater Arts

Fairleigh Dickinson University
Florham Park, NJ
05-2016

Skills

  • Conflict Resolution Techniques
  • Staff Management
  • Menu Development
  • Communication Proficiency
  • Problem-Solving Abilities
  • Interpersonal Skills
  • Beverage Preparation
  • Opening and Closing Duties
  • POS Systems
  • Coffee Expertise
  • Cash Handling
  • Menu Memorization
  • Team Leadership

Accomplishments

  • Barista of the Quarter (2022)
  • Outstanding Team Leader (2019)

References

  • Jackie Ward | Assistant Store Manager | Starbucks

(908) 310 2171

  • Valerie Feingold | Manager | Trove Social

(917) 715 9015

Timeline

Shift Supervisor

Starbucks
01.2022 - 06.2023

Member Service Specialist

Trove Social
07.2019 - 02.2020

Bachelor of Arts - Theater Arts

Fairleigh Dickinson University

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Chris Lorenc