Chrisly Anne Bello
Summary
Experienced with patient care, administrative tasks, and clinical procedures. Utilizes strong communication skills and attention to detail to assist healthcare teams efficiently. Knowledge of medical terminology, patient interaction, and record management for optimal support in diverse healthcare environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Shift Manager
McDonald's
03.2022 - Current
- Evaluated performance, adjusted strategies, and maintained agile, sustainable operations.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Managed scheduling for staff members, resulting in optimal coverage during peak hours and reduced overtime expenses.
- Conducted regular performance reviews with staff members, identifying areas for improvement and providing constructive feedback.
- Counted out registers and calculated profit at end of each shift.
- Proactively addressed potential conflicts among staff members through mediation efforts, promoting a harmonious working environment conducive to productivity.
- Collaborated with other managers in the development of promotional campaigns, driving revenue growth through effective marketing efforts.
- Improved team efficiency by streamlining shift handover processes and implementing clear communication strategies.
- Assigned tasks and responsibilities to each employee on shift.
- Established strong rapport with customers, garnering positive feedback on service quality and contributing to a loyal clientele base.
- Addressed and resolved customer inquiries and complaints.
- Enhanced customer satisfaction by ensuring quick responses to inquiries and resolving issues promptly.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Crew Leader
Burger King
03.2017 - 01.2019
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Handled employee scheduling, balancing workload while accommodating individual preferences and availability.
- Implemented quality control measures to ensure consistent results across all completed tasks and projects.
- Provided expert guidance and support to crew members when faced with complex challenges or difficult decisions, fostering a solutions-oriented approach in the workplace.
Education
Associate of Science - Medical Administration
Ultimate Medical Academy
Clearwater, FL07-2025
Certificate - Clinical Medical Assistant
Stepful
New York, NY03-2025
Skills
- Effective leadership
- Workplace safety
- Customer service experience
- Safe food handling
- Vital signs monitoring
- HIPAA compliance
- Clinical documentation
- Patient scheduling
- Emergency response readiness
- Sterilization techniques
- Healthcare ethics
- Patient care excellence
- Anatomy
- Vital sign monitoring
- Medical terminology
- Patient assessment
- Certified in CPR/AED
- Basic math
- Critical thinking
- Vital signs documentation
- Decision-making
- CPR/AED
Certification
- Certified Clinical Medical Assistant, NHA - April 2
- CPR/AED - March 2025
Timeline
Certified Shift Manager
McDonald's
03.2022 - Current
Crew Leader
Burger King
03.2017 - 01.2019
Associate of Science - Medical Administration
Ultimate Medical Academy
Certificate - Clinical Medical Assistant
Stepful
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