Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Chrislyn Birch

Darby,PA

Summary

Adaptable recent high school graduate 3.1 GPA with 2.5+ years of work experience and a proven knowledge of conflict resolution, customer communications, and customer needs assessment. Aiming to leverage my abilities to successfully fill the Sales Associate; Cashier; Customer Service & More role at your company. Frequently praised as focused by my peers, I can be relied upon to help your company achieve its goals. Food Delivery Driver with motivation to handle continuous driving and back-to-back orders. Meets delivery targets by knowing local roads well and uses GPS applications. Dedicated to customer satisfaction. Safety-conscious driver experienced with light trucks and vans. Works quickly to meet daily targets with expert loading, unloading and transportation. Adapts quickly to changing situations to overcome problems and maintain performance. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

5
5
years of professional experience

Work History

Team Member /Food Delivery Driver

Chick-fil-A,
Ridley, PA
08.2019 - Current
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled merchandise in accordance with product handling standards.
  • Notified customers of delays to decrease calls to support.
  • Collected tips from customers through hands-free electronic methods.
  • Delivered fresh food to customers across local area.
  • Communicated with restaurant staff to coordinate deliveries and obtain destination address.
  • Maintained vehicle according to company and state safety requirements.
  • Planned and followed efficient routes using physical maps and GPS applications.


Seasonal Sales Associate

Express Scripts
Springfield, PA
11.2021 - 03.2022
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Built trusting relationships with customers by making personal connections.


Brand Ambassador

Forever 21
Philadelphia, PA
03.2021 - 03.2022
  • Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
  • Promoted positive company image through superior customer service experiences.
  • Built relationships and personalized future client development opportunities by collecting customer data.
  • Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
  • Organized and carried out promotional events, set up and tore down event sites and interacted with customers.


Seasonal Sales Associate

Macy's
Springfield, PA
11.2021 - 01.2022
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers.
  • Monitored customer order process and addressed customer issues.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.

Warehouse Associates

Shopfans LLC
Folcroft, PA
06.2020 - 10.2020
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Used pallet jacks to move items to and from warehouse locations.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Compiled, sorted and filed records of product orders, business transactions and other activities.
  • Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Loaded trucks for outbound orders and unloaded trucks for inbound orders.
  • Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Operated forklifts to fill or empty overhead spaces.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Collected stock location orders and printed requests to maintain inventory control.
  • Filed requisitions for out of stock items and supplies

STORE ASSOCIATE

KEBEH AFRICAN DESIGN
Yeadon, PA
03.2017 - 05.2017
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Maintained attractive merchandise displays to maximize purchases.
  • Drove sales using upselling and cross-selling strategies.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Improved customer service feedback scores through outstanding service.
  • Offered coupons and special deals to increase customer spending.
  • Trained new staff to assist customers using excellent product knowledge.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Responded to customer questions about products and services.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Greeted and assisted customers in locating items and completing purchases.
  • Managed cash register operations using POS system and processed sales and returns.
  • Prepared products by adding tags and readying pallets for restocking.
  • Greeted customers upon entrance and handled cash and credit transactions.
  • Put new merchandise on shelves and racks in attractive arrangements.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.


Childcare Assistant Teacher

God's Endtime Harvest Ministries international
Collingdale, PA
06.2016 - 08.2016
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Taught children foundational skills in colors, shapes and letters.
  • Organized and led activities to promote physical, mental and social development.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Read aloud and played alphabet games to encourage early literacy.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.


Tutor Volunteer

Evans Elementary School
Philadelphia, PA
02.2016 - 06.2016
  • Taught youth study habits and learning tips.
  • Created engaging learning environment by encouraging questions, sparking discussions.
  • Read class materials and topics to prepare for tutoring sessions.
  • Planned curriculum based on individual academic needs.
  • Designed comfortable tutoring environment conducive to learning.
  • Assisted students in finding useful study methods to enhance academic performance.
  • Provided private instruction to individual or small groups of students to improve academic performance and prepare for academic or occupational tests.
  • Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
  • Prepared for tutoring appointments by learning about key topics and planning out structured activities.
  • Worked closely with students to help develop math and essay writing skills.


Education

Associate of Science - Nursing Midwifery

Delaware County Community College
Media, PA
04.2024

High School Diploma -

Penn Wood High School
Lansdowne, PA
06.2020

Skills

  • Flexible Schedule
  • Hardworking and Responsible
  • GPS Navigation
  • Up-to-Date Auto Insurance
  • Customer Service
  • Valid Driver's License
  • Professional Appearance
  • DOT Regulations Compliance
  • Payment Collection
  • Reliable Vehicle
  • Good Driving Record
  • Safe Driving
  • Smartphone with Unlimited Data
  • Complaint Resolution
  • Order Verification
  • Excellent Communication
  • Time Management
  • Loading and Unloading
  • Problem-Solving
  • Payment Processing
  • Clean Driving Record
  • Delivery Verification
  • Order Fulfillment
  • Route Planning
  • Customer Relationships
  • Traffic Laws and Regulations
  • Communication and Interpersonal Skills
  • Dependability and Honesty
  • Vehicle Safety and Maintenance
  • Efficiency and Time Management
  • Phone Orders
  • Heavy Lifting
  • Dependable and Reliable
  • Quick Learner
  • Decision Making
  • Mobile Payment Technology
  • Late Shift Availability
  • Smartphone Operation
  • Motor Vehicle Operation
  • Vehicle Inspections
  • Dispatch Interaction
  • Delivery Confirmations
  • Ability to Lift 50 Pounds
  • Basic Housekeeping
  • Customer Experience
  • Traffic Routing Planning
  • Customer Needs Assessments
  • Maintaining Clean Work Areas
  • Material Handling Equipment
  • Delivering Food
  • Industry Trends
  • Company Guidelines
  • Hazardous Materials
  • Customer Loyalty
  • Cash Register Operations
  • Promotional Materials
  • Dedicated Team Player
  • Customer Inquiries
  • Effective Planning
  • Creative Solutions
  • Special Needs Instruction
  • Serving Customer Needs
  • Guest Satisfaction
  • Special Requests
  • GPS and Route Planning
  • Restocking Items
  • Quality Deliverables

Accomplishments

  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Consistently maintained high customer satisfaction ratings.

Timeline

Seasonal Sales Associate

Express Scripts
11.2021 - 03.2022

Seasonal Sales Associate

Macy's
11.2021 - 01.2022

Brand Ambassador

Forever 21
03.2021 - 03.2022

Warehouse Associates

Shopfans LLC
06.2020 - 10.2020

Team Member /Food Delivery Driver

Chick-fil-A,
08.2019 - Current

STORE ASSOCIATE

KEBEH AFRICAN DESIGN
03.2017 - 05.2017

Childcare Assistant Teacher

God's Endtime Harvest Ministries international
06.2016 - 08.2016

Tutor Volunteer

Evans Elementary School
02.2016 - 06.2016

Associate of Science - Nursing Midwifery

Delaware County Community College

High School Diploma -

Penn Wood High School

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Chrislyn Birch