Chrisnaelle Naugueste
Fort Myers,FL
Summary
Customer Service Specialist with expertise in prioritizing and multitasking in fast-paced environments. Achieved team goals through effective collaboration and resolution of escalated customer support issues. Nursing Assistant experienced in delivering quality patient care, including assistance with daily living activities, vital signs documentation, and maintaining a safe environment.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Certified Nursing Assistant
Lee Health
Fort Myers, FL, FL
09.2025 - Current
- bathing, changing linens, dressing, grooming, toileting, and helping patients get comfortable.
- assisted patients with mobility, including transferring in/out of bed and walking, while implementing fall prevention strategies.
- taking blood pressure, heart rate, temperature, oxygen saturation, and sometimes blood glucose, depending on your hospital and training.
- watching patients for changes—such as chest pain, shortness of breath, dizziness, confusion, or unusual heart rates—and immediately reporting concerns to the nurse.
- provided assistance with meals and monitored nutritional intake to promote hydration and overall health.
- measuring and documenting how much a patient drinks and their urine output when assigned.
- ensured cleanliness of patient rooms, accessibility of call lights, and adherence to fall and infection prevention protocols.
- recording vital signs, intake/output, mobility, and other assigned care in the hospital’s system.
- assisting with repositioning, transporting patients, collecting specimens, and other tasks allowed by your hospital’s CNA/PCT scope.
Customer Service Representative
Home Depot
12.2021 - 09.2025
- Cultivated strong customer relationships through personalized assistance and support
- Developed strong relationships with customers by providing personalized assistance and support
- Developed positive relationships with customers through friendly interactions
- Answered customer inquiries and provided accurate information regarding products and services
- Provided accurate information about products and services to customers
- Identified improvements in customer service processes and proposed actionable changes
Patient Transporter
Lee Health
01.2025 - 02.2025
- Transported patients safely to testing and treatment units, operating rooms, and other areas using moveable beds, wheelchairs, and stretchers.
- Greeted patients and visitors at the reception area with a friendly smile.
- Assisted patients in moving out of beds, wheelchairs, stretchers
- Assisted patients in transitioning from beds to wheelchairs and stretchers, ensuring comfort and safety during transport.
Customer Service Representative
Publix
06.2019 - 12.2021
- Provided exceptional customer service to ensure customer satisfaction
- Built strong customer relationships through friendly and engaging interactions
- Answered customer inquiries and provided accurate information regarding products and services
- Collaborated with departments to resolve complex problems and deliver customer-focused solutions
- Recognized and acted on opportunities to upsell additional products or services aligned with customer needs
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Identified opportunities for upselling additional products or services based on customer needs
- Maintained a high level of professionalism when dealing with difficult customers
Education
Bachelor of Science - Health Sciences
Florida Gulf Coast University
Fort Myers, FL 08.2024 - 08.2026
Associate Of Arts - General Studies
Florida South Western State College
Fort Myers, FL 08.2021 - 12.2023
High School Diploma -
South Fort Myers High School
Fort Myers, FLSkills
- Patient care
- Vital signs monitoring
- Bathing support
- Personal care assistance
- Patient transportation
- Patient scheduling
- Patient call handling
- Patient data recording
- Documentation management
- Patient support
- Patient communication
- Healthcare teamwork
- Patient advocacy
- Scheduling
Accomplishments
- GPA 4.0
- Bright Futures Scholarship
References
Jeanna Sandgren
Jeannasandgren@gmail.com
Home Depot Assistant Store Manager
239-297-4367
Languages
- English
- Haitian/Creole
Timeline
Certified Nursing Assistant
Lee Health
09.2025 - Current
Patient Transporter
Lee Health
01.2025 - 02.2025
Bachelor of Science - Health Sciences
Florida Gulf Coast University
08.2024 - 08.2026
Customer Service Representative
Home Depot
12.2021 - 09.2025
Associate Of Arts - General Studies
Florida South Western State College
08.2021 - 12.2023
Customer Service Representative
Publix
06.2019 - 12.2021
High School Diploma -
South Fort Myers High School