Chrisne Astro
American Canyon,CA
Summary
Experienced Hospital Administrative Support Professional with a strong background in medical billing and compliance auditing. Known for problem-solving skills and meticulous attention to detail. Effective and compassionate bilingual communicator, excelling in collaborating with department leadership to resolve billing-related issues. Seeking an opportunity to leverage expertise in ensuring compliance with regulatory standards and processing payments accurately and efficiently.
Overview
6
6
years of professional experience
Work History
Lead Patient Access Representative
Adventist Health Saint Helena
08.2021 - Current
- Responsible for leading patient access activities within the facility, including providing direction and guidance to the patient access team
- Maintained accurate patient records and managed patient registration within the facility
- Ensured all patient registration processes were accurate and compliant with HIPAA regulations
- Provided support and guidance to staff members in the resolution of patient access issues
- Worked with the team to address any issues or concerns with patient registration or medical records
- Managed the daily operations of the patient access department, including monitoring and reporting on patient access performance
- Developed and implemented processes and procedures to ensure the efficiency of the patient access department
- Coordinated with third-party payers to ensure timely and accurate reimbursement of services provided
- Interviews patients for all pertinent account information
- Verifies all insurance and calculates and collects patient liability amounts
- Ensures that all necessary signatures are obtained for treatment
- Answers any questions and explain policies clearly
- Prints and collates any paperwork needed for each patient for distribution to each unit/department
Patient Access Representative
Adventist Health Saint Helena
09.2019 - 08.2021
- Proven track record of providing exceptional customer service to patients, families, and hospital staff
- Proficient in using electronic health record (EHR) systems, such as Epic, Cerner, and Meditech
- Demonstrated experience in providing administrative support in a hospital setting, including scheduling appointments, organizing medical records, and managing patient information
- Performs medical billing and collection activities for assigned patient accounts
- Conducts compliance audits and works with leadership to ensure compliance with Adventist Health and regulatory standards
- Researches receipts that are not clearly marked for posting, and posts payments and adjustments to the appropriate account and make required follow-up notes
- Interfaces with department leadership to respond to billing-related issues or concerns
- Collaborates with department management for claim resolution and processing delays in excess of legal and contractual requirements
- Collaborates with adjacent departments in to resolve issues, shares ideas and makes procedural improvements
- Educates staff in current and updated billing standards
- Provides interpretation of education on policies and procedures to process and protect sensitive or confidential information
- Assists with projects, audits, surveys and statistics
- Performs other job-related duties as assigned
Education
Master of Science - Healthcare Administration
Grand Canyon University
09.2021
Criminal Justice Studies -
Napa Valley College
Napa, CA12.2006
Skills
- Excellent Communication Skills
- Strong Organizational Skills
- Attention to Detail
- Multitasking Abilities
- Compassionate Customer Service
- New Patient Orientation
- Strong Healthcare Computer Skills
- Expert Knowledge of Current Healthcare Policy
- Problem Solving Skills
- Team Player
Languages
Spanish
Professional Working
Timeline
Lead Patient Access Representative
Adventist Health Saint Helena
08.2021 - Current
Patient Access Representative
Adventist Health Saint Helena
09.2019 - 08.2021
Master of Science - Healthcare Administration
Grand Canyon University
Criminal Justice Studies -
Napa Valley College
Similar Profiles
Christina SteiertChristina Steiert
Interim Nurse Manager Martin O Neil Cancer Center at Adventist Health St Helena HospitalInterim Nurse Manager Martin O Neil Cancer Center at Adventist Health St Helena Hospital
Nathaniel d’AmatoNathaniel d’Amato
HIM Supervisor at Adventist Health St. HelenaHIM Supervisor at Adventist Health St. Helena
Kaci SpenceKaci Spence
Telemetry Monitor Technician at Adventist Health St Helena HospitalTelemetry Monitor Technician at Adventist Health St Helena Hospital
Katelyn CalhauKatelyn Calhau
Sales Associate at Bath & Body WorksSales Associate at Bath & Body Works
Tyler Rico-PattonTyler Rico-Patton
Jr Sous Chef at Alila Napa Valley/ViolettoJr Sous Chef at Alila Napa Valley/Violetto