Chrisonia Liddell
Redford,MI
Summary
Solutions-focused and experienced customer service professional skilled in managing multiple priorities in fast-paced environments. Utilize excellent organizational skills and attention to detail to ensure work is accurately prepared, processed, and completed on a timely basis. Motivated self- starter possessing exceptional communication and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Analyst 1, Business Support & Analytics
Comcast
10.2020 - Current
- Identified and resolved problems through root cause analysis and research.
- Queried multiple databases for information needed for report processing.
- Monitored and assigned team work for review as needed.
- Handle invoicing, including utility payments and false alarm fees.
- Process Construction Refunds when jobs were cancelled or if the job came in at a lower cost.
- Create monthly journal entry reports for corporate review that show where deposits had to be reclassed due to hitting incorrect accounts.
- Create and maintain ledgers to track and record vendor data.
- Manage account audits and provide feedback to management.
- Evaluated and identified process improvement opportunities to develop revisions for procedures
Coordinator 2, Project Management
Comcast
01.2015 - 10.2020
- Entered data, generated reports, and produced tracking documents.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Planned meetings and managed deadlines to ensure projects are delivered on time and on budget.
- Created reports to assign to team members for account reconciliations.
- Evaluated and identified process improvement opportunities to develop revisions for procedures.
Rep 2, Administration Clerical
Comcast
06.2013 - 01.2015
- Assisted customers with the process to complete the verbal agreement contracts.
- Handled ER tickets for value add accounts, bill statements, rate card and channel lineup request.
- Processed over the credit limit ticket request.
- Developed and maintained weekly excel reports to show agent call results for upper management.
Dispatch Coordinator (Fulfillment)
Comcast
11.2012 - 06.2013
- Coordinated and modified daily routes to accommodate customer and technicians changing needs.
- Communicated appointment expectations with customers as a liaison for supervisors.
- Monitored escalations, tech efficiency reports, missed and late reports and the overtime tracker report.
Education
Bachelor of Arts - Professional And Technical Writing
Madonna University
Livonia, MIMinor - Business Administration
Madonna University
Livonia, MIGraduate Certificate - Human Resources Management
Madonna University
Livonia, MISkills
- Process Improvement
- Vendor Relationship Management
- Invoice Processing
- Audit Reporting
- Account Reconciliation
- Oracle
- Proficient in MS Office Suite
- SQL
- Tableau
- Accounts Payable
- Verbal and Written Communication
- Analytical Thinking
Timeline
Analyst 1, Business Support & Analytics
Comcast
10.2020 - Current
Coordinator 2, Project Management
Comcast
01.2015 - 10.2020
Rep 2, Administration Clerical
Comcast
06.2013 - 01.2015
Dispatch Coordinator (Fulfillment)
Comcast
11.2012 - 06.2013
Bachelor of Arts - Professional And Technical Writing
Madonna University
Minor - Business Administration
Madonna University
Graduate Certificate - Human Resources Management
Madonna University