Chrisoula Bakalidis
King of Prussia,Pa
Summary
Dynamic Office Manager at Swiatek Orthodontics with a proven track record in enhancing operational efficiency and patient satisfaction. Skilled in electronic health records and team collaboration, I successfully implemented office policies that improved service quality and compliance, fostering a positive workplace culture and ensuring exceptional patient care.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Manager
Swiatek Orthodontics
08.2021 - Current
- Managed the day-to-day operations of a busy orthodontic practice, including patient scheduling, billing, staff management and customer service
- Developed and implemented office policies and procedures to improve overall efficiency and quality of care
- Maintained accurate patient records and managed patient data in an electronic health record system
- Facilitated effective communication between providers, staff, patients and other health care professionals
- Collaborated with dental providers to ensure appropriate patient care and treatment plans
- Developed and implemented strategies to ensure compliance with HIPAA regulations and other applicable laws
- Managed the ordering and inventory of orthodontic supplies, equipment
- Recruited, hired and trained new staff members
- Resolved customer complaints and ensured customer satisfaction
- Regularly monitored office operations and budgets to ensure efficient use of resources
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel
- Supervised staff members, organized schedules and delegated tasks
- Ordered supplies and equipment to maintain adequate inventory levels
- Provided training to new hires on office policies and procedures
- Managed, scheduled and coordinated office functions and activities for employees
- Negotiated contracts with vendors to secure favorable terms and pricing
- Assisted in developing budgets for departmental expenses
- Organized team activities to build camaraderie and foster pleasant workplace culture
- Resolved customer inquiries and complaints requiring management-level escalation
Orthodontic Clinician
Broomall Pediatric Dentistry and Orthodontics
02.2012 - 09.2020
- Assisted Dr with patient care and treatment
- Collected diagnostic records, ceph and panoramic x-rays, photos, PVS and alginate impressions
- Invisalign records
- Performed sterilization techniques
- Fabricated essix retainers
- Scheduled appointments
- Placed wires and brackets
- Taking Inventory
- Etched teeth in preparation for assisting doctor in direct bonding
- Processed and managed patient data, entered new information into database and retrieved patient history prior to operation
- Instruct patients on the use and care of their orthodontic appliances
- Educated patients on healthy eating habits and taking care of dental needs
- Briefed patients on dental procedures and payment plans to help make informed decisions
- Responded to inquiries from patients regarding their treatment plan
- Contacted referring dentists to coordinate referrals for complex cases
- Planned marketing strategies to attract new patients to the practice
- Greeted patients, verified insurance information and scheduled appointments
- Monitored inventory levels of dental materials needed for orthodontic care
- Handled customer complaints in a professional manner and resolved issues promptly
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment
- Prepared bills and completed insurance forms using system software
- Ensured that all necessary paperwork was completed accurately prior to treatment
- Collaborated with administrative staff in developing policies and procedures
- Communicated between doctor, staff members, suppliers, vendors and insurance companies
Orthodontic Clinician
Dr. David Markowitz
01.2007 - 01.2012
- Assisted Dr with patient care and treatment
- Collected diagnostic records, ceph and panoramic x-rays, photos, PVS and alginate impressions
- Invisalign records
- Performed sterilization techniques
- Fabricated essix retainers
- Scheduled appointments
- Placed wires and brackets
- Responsible for downloading all photos
- Taking Inventory
- Etched teeth in preparation for assisting doctor in direct bonding
- Instruct patients on the use and care of their orthodontic appliances
- Educated patients on healthy eating habits and taking care of dental needs
Orthodontic clinician
Dr. Gerald Ginsberg
01.2000 - 01.2007
- Assisted Dr with patient care and treatment
- Collected diagnostic records, ceph and panoramic x-rays, photos, PVS and alginate impressions
- Invisalign records
- Performed sterilization techniques
- Fabricated essix retainers
- Scheduled appointments
- Placed wires and brackets
- Instruct patients on the use and care of their orthodontic appliances
- Educated patients on healthy eating habits and taking care of dental needs
Education
Medical assistant/ phlebotomy certification - Phlebotomy
CHI Institute
Broomall, PA05-1999
High School -
Upper Darby High School
Upper Darby06-1998
Skills
- Patient accountability
- Office management
- Patient scheduling
- Electronic health records
- HIPAA compliance
- Billing management
- Customer service
- Team collaboration
- Training development
- Staff recruitment
- Inventory control
- Vendor negotiation
- Relationship building
- Employee training
- Efficient management
- Responsible management
- Reliable assistance
- Supplying tools and equipment
- Recording orthodontic data
- X-ray certification
- CPR certification
- First aid certification
Certification
- Dental xray certified
- CPR & first aid certified
References
References upon request
Languages
Greek
Native/ Bilingual
Timeline
Office Manager
Swiatek Orthodontics
08.2021 - Current
Orthodontic Clinician
Broomall Pediatric Dentistry and Orthodontics
02.2012 - 09.2020
Orthodontic Clinician
Dr. David Markowitz
01.2007 - 01.2012
Orthodontic clinician
Dr. Gerald Ginsberg
01.2000 - 01.2007
Medical assistant/ phlebotomy certification - Phlebotomy
CHI Institute
High School -
Upper Darby High School
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