Hi, I’m
Christopher P Pluhacek
Saint Johns,FL
Summary
Experienced Senior Agent resolving issues quickly and effectively. Determined professional proudly promoting wide-ranging skillset, including customer advocacy and detailed understanding of company policy and operations.
Overview
24
years of professional experience
1
Certification
Work History
Aetna
Electronic Eligibility Consultant
12.2021 - Current
Job overview
- valuated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Managed eligibility for more than 10 large corporations, many in the Fortune 500
Several Companies
Content Creation
04.2020 - Current
Job overview
- Contributed to content creation efforts for product descriptions, blog posts, and newsletter updates that improved organic search rankings.
- Streamlined content creation process, cutting down project turnaround time without compromising on quality.
- Supported marketing efforts through content creation, social media updates, and event coordination resulting in increased brand visibility.
- Increased brand awareness by developing and executing effective influencer marketing campaigns.
- Established strong partnerships with brands through proactive communication and collaboration on content creation.
- Successfully complete over 40 Content Package Contracts
Progressive Casualty Insurance
Senior Agent
04.2017 - 12.2021
Job overview
- Provided customer service for greater than 40 inbound calls per shift by answering questions and providing basic troubleshooting support.
- Fielded customer service inquiries and calls from customers throughout country.
- Resolved caller issues quickly and thoroughly.
- Liaised between new customers and various departments throughout organization.
- Collaborated with multiple team members to resolve issues and identify appropriate issues for escalation.
- Developed outstanding skills in need fulfillment and identifying coverage gaps through determination, hard work and shadowing Multi-Product agents.
Total Nutrition UCF
General Manager
12.2015 - 04.2017
Job overview
- Choosing Product mix to best fit demographic while focusing on a balance of high margin and customer affordability and value
- Ordering inventory and watching for best deals to increase profit margin
- Promoting specials, promos, and events along with entertaining and educational material on social media to drive Store awareness and grow customer loyalty
- Schedule Products demos in store and on site with partner gyms
- Recommending products based on customer needs as well as ask questions to determine clients goals to recommend auxiliary products to help increase success rate
- Increased store traffic over 35%
ANS Performance
Brand Athlete/ South East US Sales
09.2014 - 12.2015
Job overview
- Greatly grew brand awareness through local and social media followings by way of product demonstrations, event appearances, regular social media posts
- Organized contests and giveaways to generate greater brand visibility
- Grew into full time sales role and have furthered brand awareness and customer demand in South East, US
- Built strong relationships with US distribution companies to leverage their large national footprint and logistics, in turn lowering operation costs
- Maintained a book of business of over 30 retailers
Lexus of Orlando
Product Specialist
09.2014 - 04.2015
Job overview
- Greeted new Clients and conducted fact finding to land customer on most appropriate vehicle to ensure high closing rate
- Ensured that clients knew what to expect every step of process
- Completed daily outbound calls to follow up on missed opportunities and ensure satisfaction of clients who purchased
- Quoted prices, credit terms and other bid specifications
- Presented clients all information and demonstrated important features before client left with their new purchase
- Sold an average of 20 high value vehicles monthly
Toyota of Orlando
Product Specialist/Sales Specialist
12.2013 - 09.2014
Job overview
- Identified and qualified customer needs, and advised on product that would best fit those needs
- Give qualified demonstration of products' features based on customers' specific needs
- Present Pricing options, trade allowance, and payment options in simplified manner
- Prepare bank stipulations of purchase and necessary documentation
- Sold and average of 25 vehicles per month as a regular top producer
Education
University of Central FloridaOrlando, FL
Course work in Business and Communications
Millard North High SchoolOmaha, Ne
High School Diploma
2000
Skills
- Product and service knowledge
- Organizational skills
- Time management
- Problem-solving skills
- Customer needs determination
- Internet savvy
- Customer service and care
- Social Media Marketing
- Digital Photography
- Audience Engagement
- Video Editing
- Professionalism and Ethics
Certification
Karrass Effective Negotiation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Electronic Eligibility Consultant
Aetna
12.2021 - Current
Content Creation
Several Companies
04.2020 - Current
Senior Agent
Progressive Casualty Insurance
04.2017 - 12.2021
General Manager
Total Nutrition UCF
12.2015 - 04.2017
Brand Athlete/ South East US Sales
ANS Performance
09.2014 - 12.2015
Product Specialist
Lexus of Orlando
09.2014 - 04.2015
Product Specialist/Sales Specialist
Toyota of Orlando
12.2013 - 09.2014
Millard North High School
High School Diploma
University of Central Florida
Course work in Business and Communications
Similar Profiles
Toni BasalduToni Basaldu
Care Management Associate Manager at AetnaCare Management Associate Manager at Aetna
Kristine Tortorich (Kristy)Kristine Tortorich (Kristy)
RN Care Manager at AetnaRN Care Manager at Aetna
Revathi MallineniRevathi Mallineni
Data Analyst at AetnaData Analyst at Aetna
Kimberly WernerKimberly Werner
Case Manager at AetnaCase Manager at Aetna
Trevor BellTrevor Bell
Store Manager at GameStopStore Manager at GameStop