Chris Reed
Grants Pass,Oregon
Summary
With over 15 years of experience in managing and training new employees, developing service-desk self-management systems, and creating engaging tutorials and E-learning documents. Possesses a deep understanding of marketing materials and excels in developing strategies to effectively communicate a company's brand value. Having a proven track record of leading corporate teams to drive new product development in alignment with Go-to-Market (GTM) strategies. An extensive skill set also includes quality assurance (QA) testing, ensuring the excellence of the company's brand and products. With their expertise, I am well-equipped to excel in roles related to HubSpot project management or learning design for B2B software companies or adjacent industries.
Overview
19
19
years of professional experience
Work History
Product Training Manager
Ministry Brands
02.2013 - 07.2019
- Training & Management: Successfully trained new employees, managed service desk operations, and led coaching sessions for employee development.
- Sales & Marketing Strategy: Advised CEO on package offerings and created comparison charts leading to significant sales increases.
- Efficiency Improvements: Invented new tutorial style, overhauled ITIL sites, and created training curriculum, resulting in reduced support tickets and increased customer satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Floor Trainer
Century Link
12.2010 - 12.2012
- Training & Leadership: Provided on-the-floor training for new employees, maintaining high sales levels and leading in monthly sales.
- Coaching & Support: Guided team managers in identifying and coaching new employees on problem areas.
- Problem Resolution: Handled escalated calls, and troubleshooting issues to resolution for improved customer satisfaction.
- Reduced safety incidents by conducting thorough workplace safety training, emphasizing the importance of proper procedures.
- Optimized workflow efficiency through cross-training initiatives, enabling staff members to confidently perform multiple roles as needed.
Inside Marketing Manager
US Bank
03.2000 - 04.2004
- Marketing & Branding: Created a successful marketing campaign with local businesses, making the branch the top brand in the northwest area.
- Sales Achievement: Maintained top sales rankings as a banker and achieved recognition as a Top Teller in the region.
- Training & Leadership: Developed and conducted in-store training for tellers and bankers, leading to enhanced performance in the region.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
Education
Bachelor of Arts - Theology And Leadership
Eugene College
Eugene, ORSkills
- Software Proficiency: Camtasia
- Microsoft Office Suite: Outlook, Word, Excel, PowerPoint, Publisher, Teams, and Basecamp
Adobe Creative Cloud: Photoshop, InDesign, Illustrator, Premiere Pro, After Effects, and Audition, Hubspot, Freshdesk, Desk, Zendesk
Amazon AWS, Wistia, Google Drive, and associated apps - Media Production and Editing: Camtasia (Video Editing)
Adobe Creative Cloud (Photoshop, InDesign, Illustrator, Premiere Pro, After Effects, Audition)
- Customer Support Tools: Freshdesk, Desk, Zendesk
Amazon AWS (related to customer support infrastructure) - Marketing and Communication Platforms: Hubspot
Wistia (for video marketing and hosting), Pardot
Timeline
Product Training Manager
Ministry Brands
02.2013 - 07.2019
Floor Trainer
Century Link
12.2010 - 12.2012
Inside Marketing Manager
US Bank
03.2000 - 04.2004
Bachelor of Arts - Theology And Leadership
Eugene College
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