CHRISTOPHER ROLLISON
Tampa,FL
Summary
Dynamic Customer Service professional with a decade of experience in providing innovative, client-focused solutions. Demonstrated expertise in critical thinking, problem solving, and effective communication. Team-leader with knowledge of contributing to enhanced team collaboration and improved customer satisfaction. Proven ability to foster strong client relationships and drive service excellence.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Premium Supervisor
Levy Restaurants - Tropicana Field
St. Petersburg, FL
03.2026 - Current
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members, enhancing service efficiency and customer satisfaction.
- Coordinated inventory management, optimizing stock levels and minimizing waste.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Bartender
Good Liquid Brewing Co.
Bradenton, FL
03.2025 - 03.2026
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
Beertender/Assistant Manager
The Workshop Brewing Company
Traverse City, MI
08.2023 - 04.2025
- Ensured a pleasant and memorable guest experience during brewery tours.
- Identified guests' beer preferences through conversation.
- Executed routine cash sales efficiently through Clover technology.
- Assist with the daily stocking of products and merchandise.
- Cleaning and stocking glassware, bar equipment, and workstations.
- Maintaining an accurate cash drawer throughout shift and ensuring proper balance at the end of each shift.
- Greeting customers in a friendly manner, taking orders accurately and efficiently.
- Inventory Management. Wrote the Schedule, and lead a team of 20 plus employees.
Tasting Room Associate
Mari Vineyards
Traverse City, MI
06.2022 - 08.2023
- Greet all visitors to the winery and pour wines for tasting.
- Craft unforgettable guest experiences.
- Manage daily sales transactions.
- Daily sales.
- Support display setup and stock replenishment for retail items.
- Implemented effective cleaning procedures.
- Provided necessary support for various hospitality occasions.
- Handled various computer-based tasks including word processing and database management.
ASSET PROTECTION SPECIALIST
MEIJER INC
Grand Rapids, MI
11.2019 - 10.2021
- Achieved asset recovery exceeding $50,000 through effective prevention of retail theft internally and externally.
- Monitored surveillance cameras, identified suspicious activities and reported incidents to management.
- Performed store walk-throughs to ensure compliance with safety and security policies and procedures.
- Investigated shoplifting incidents by reviewing video footage, interviewing witnesses and apprehending suspects when necessary.
- Conducted investigations on internal theft and fraud cases by compiling evidence from various sources.
- Trained new employees on asset protection procedures and protocols in accordance with corporate standards.
Education
Bachelor of Science - Busniess
University of Michigan
Ann Arbor, MI12.2021
Skills
- Sales expertise
- Leadership
- Excellent judgment
- Engaging personality
- Inventory
- Outstanding customer service
- Retail loss prevention
- Time management
- Excellent communication skills
- Customer engagement
- Goal oriented
- Safe service compliance
Certification
- ServSafe Alcohol (Florida)
- ServSafe Food Handler (Florida)
Timeline
Premium Supervisor
Levy Restaurants - Tropicana Field
03.2026 - Current
Bartender
Good Liquid Brewing Co.
03.2025 - 03.2026
Beertender/Assistant Manager
The Workshop Brewing Company
08.2023 - 04.2025
Tasting Room Associate
Mari Vineyards
06.2022 - 08.2023
ASSET PROTECTION SPECIALIST
MEIJER INC
11.2019 - 10.2021
Bachelor of Science - Busniess
University of Michigan