CHRISS WILCOX
Jacksonville,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of the team to reach personal and business goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Automated Health Systems
Tallahassee , FL
01.2023 - Current
- Answered customer inquiries and provided accurate information regarding their Medicaid medical or dental plan.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remain calm and professional in stressful circumstances, and effectively diffuse intense situations.
Data Tracking Specialist & PCR Specialist
Nurse On Call Home Health Care
Jacksonville , FL
09.2021 - 02.2022
- Supervised, tracked, and issued documents, and ensured documentation remains within Medicare regulations.
- Checked promptness and approval of documents, and ensured their timely turnover.
- Followed up with patient orders that were sent over for signature from the providers.
- Ensured daily communication with the agency's clinical offices to review, resolve issues, discrepancies, and ensure timely billing.
- Reviewed all task attachments for quality and accuracy to ensure all required guidelines.
Patient Care Coordinator
Nurse On Call Home Health Care
Jacksonville , FL
10.2018 - 09.2021
- Scheduled evaluations and visits to clinicians on the team.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Patient Care Coordinator
Doctor's Choice Home Care
Jacksonville , FL
06.2015 - 10.2018
- Communicated with patients to ensure quality of care and develop care plans.
- Liaised effectively with patients, doctors, and staff members, assessing medical charts, and promoting high levels of communication and interaction.
- Established a strong work network by building professional relationships with physicians and fellow employees.
- Coordinated visits, schedules for all staff, and entry of service code(s) in Home Care Home Base
- Rescheduled and reassigned visits appropriately.
- Maintained a neat, clean working environment.
Education
Associate of Arts - Nursing
Florida Community College of Jacksonville
JacksonvilleSkills
- Self Motivated
- Empathetic
- Inbound and Outbound Calls
- Active Listener
- Call Center Experience
- Scheduling
- Excellent Customer Service
Timeline
Customer Service Representative
Automated Health Systems
01.2023 - Current
Data Tracking Specialist & PCR Specialist
Nurse On Call Home Health Care
09.2021 - 02.2022
Patient Care Coordinator
Nurse On Call Home Health Care
10.2018 - 09.2021
Patient Care Coordinator
Doctor's Choice Home Care
06.2015 - 10.2018
Associate of Arts - Nursing
Florida Community College of Jacksonville
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