Summary
Overview
Work History
Education
Skills
Timeline
Chrissa Cotton

Chrissa Cotton

Southgate,MI

Summary

Dynamic Placement Manager at Voca with a proven track record in candidate sourcing and onboarding initiatives. Expert in implementing HR best practices, driving low turnover through innovative programs. Adept at building strong customer relationships and enhancing recruitment strategies, ensuring optimal placements that align with business objectives.

Overview

9
9
years of professional experience

Work History

Placement Manager

Voca
10.2023 - 07.2024
  • Facilitated identification of staffing requirements to align with business objectives.
  • Launched innovative incentive program, achieving low turnover in competitive market.
  • Created job postings, reviewed resumes, conducted interviews and reference checks.
  • Identified best practices for recruiting, interviewing, selecting appropriate candidates for positions within a company.
  • Monitored placements for compliance with company policies and procedures.
  • Provided feedback on candidate's performance during the placement period.

Client Service Manager

AHS Staffing
Dallas, TX
09.2018 - 07.2023
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Established effective communication channels between clients and other departments within the organization.
  • Analyzed market trends in order to identify potential areas of growth for placements.
  • Developed and implemented strategies to improve placement performance.
  • Facilitated meetings between employers and candidates to discuss job details.
  • Created job postings, reviewed resumes, conducted interviews and reference checks.
  • Identified best practices for recruiting, interviewing, selecting appropriate candidates for positions within a company.

911 Emergency Dispatcher

Trenton/Riverview Police
Riverview, MI
03.2016 - 12.2019
  • Maintained contact with field units via radio, providing directions and assistance as needed.
  • Routed non-emergency calls to appropriate departments or agencies when applicable.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Received incoming calls from the public and determined the nature of the emergency.
  • Gathered additional information from police officers at scene if necessary to complete report accurately.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.

Loan Processor

Luxury Mortgage
Southfield, MI
02.2015 - 12.2016
  • Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
  • Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
  • Managed pipeline of loans ensuring that all deadlines are met and loans progress to closing.
  • Provided excellent customer service, maintaining high satisfaction levels among borrowers.
  • Calculated income, assets and liabilities to meet lender requirements.
  • Monitored progress of each loan application from start to finish ensuring timely completion.
  • Filed completed packages quickly and efficiently.

Education

Associate of Science -

Wayne County Community College, Detroit, MI
06-2027

Skills

  • Team development
  • Candidate sourcing
  • Customer relationship management
  • Interviewing and hiring
  • Project management
  • Industry networking

Timeline

Placement Manager - Voca
10.2023 - 07.2024
Client Service Manager - AHS Staffing
09.2018 - 07.2023
911 Emergency Dispatcher - Trenton/Riverview Police
03.2016 - 12.2019
Loan Processor - Luxury Mortgage
02.2015 - 12.2016
Wayne County Community College - Associate of Science,

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Chrissa Cotton