Chrissa Houlihan
Smithfield
Summary
Detail-oriented dental receptionist skilled in patient record management, appointment scheduling, and effective communication. Proven ability to enhance patient experiences while maintaining confidentiality. Dedicated dental receptionist with experience in front desk operations and customer relationship management. Exceptional skills in managing patient flow and ensuring confidentiality, contributing to a welcoming and efficient office environment. Proficient in managing front desk operations and patient records in a dental practice. Known for strong attention to detail and effective communication, driving positive patient interactions and seamless office functionality.
Overview
2026
2026
years of professional experience
Work History
Dental Receptionist
Oaklawn Family Dental
Smithfield
01/01/89 - 08.2025
- Greeted patients warmly and created a welcoming office environment.
- Scheduled patient appointments using dental office management software.
- Answered phone calls and responded to patient inquiries efficiently.
- Managed patient records and ensured confidentiality of information.
- Assisted patients with insurance verification and paperwork completion.
- Maintained cleanliness of the reception area and waiting room supplies.
- Provided support during patient check-in and check-out processes.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Managed front desk operations including scheduling appointments, collecting payments.
- Verified, updated and entered patient information into system.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Collected payments from patients in accordance with established policies and procedures.
- Processed referrals to specialists when required by the dentist.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
Education
Associate of Human Services - Human Service
CCRI
Warwick, RI04-1987
Skills
- Appointment schedulingPatient record managementInsurance verificationPatient record managementInsurance verificationFront desk operationsPatient record managementInsurance verificationFront desk operationsCustomer relationship managementPatient record managementInsurance verificationFront desk operationsCustomer relationship managementData entry accuracyPatient record managementInsurance verificationFront desk operationsCustomer relationship managementData entry accuracyEffective communicationTeam collaborationPatient record managementInsurance verificationFront desk operationsCustomer relationship managementData entry accuracyEffective communicationTeam collaborationAttention to detailPatient record managementInsurance verificationFront desk operationsCustomer relationship managementData entry accuracyEffective communicationTeam collaborationAttention to detailAdministrative supportPatient record managementInsurance verificationFront desk operationsCustomer relationship managementData entry accuracyEffective communicationTeam collaborationAttention to detailAdministrative supportDocument preparationPatient record managementInsurance verificationFront desk operationsCustomer relationship managementData entry accuracyEffective communicationTeam collaborationAttention to detailAdministrative supportDocument preparationRecords managementPatient record managementInsurance verificationFront desk operationsCustomer relationship managementData entry accuracyEffective communicationTeam collaborationAttention to detailAdministrative supportDocument preparationRecords managementVerbal and written communicationPatient record managementInsurance verificationFront desk operationsCustomer relationship managementData entry accuracyEffective communicationTeam collaborationAttention to detailAdministrative supportDocument preparationRecords managementVerbal and written communicationMaintaining cleanlinessPatient record managementInsurance verificationFront desk operationsCustomer relationship managementData entry accuracyEffective communicationTeam collaborationAttention to detailAdministrative supportDocument preparationRecords managementVerbal and written communicationMaintaining cleanlinessOffice opening and closingPatient record managementInsurance verificationFront desk operationsCustomer relationship managementData entry accuracyEffective communicationTeam collaborationAttention to detailAdministrative supportDocument preparationRecords managementVerbal and written communicationMaintaining cleanlinessOffice opening and closingPhone and email etiquettePatient record managementInsurance verificationFront desk operationsCustomer relationship managementData entry accuracyEffective communicationTeam collaborationAttention to detailAdministrative supportDocument preparationRecords managementVerbal and written communicationMaintaining cleanlinessOffice opening and closingPhone and email etiquettePleasant speaking voicePatient record managementInsurance verificationFront desk operationsCustomer relationship managementData entry accuracyEffective communicationTeam collaborationAttention to detailAdministrative supportDocument preparationRecords managementVerbal and written communicationMaintaining cleanlinessOffice opening and closingPhone and email etiquettePleasant speaking voiceMail sorting and distributionPatient record managementInsurance verificationFront desk operationsCustomer relationship managementData entry accuracyEffective communicationTeam collaborationAttention to detailAdministrative supportDocument preparationRecords managementVerbal and written communicationMaintaining cleanlinessOffice opening and closingPhone and email etiquettePleasant speaking voiceMail sorting and distributionBilling department supportPatient record managementInsurance verificationFront desk operationsCustomer relationship managementData entry accuracyEffective communicationTeam collaborationAttention to detailAdministrative supportDocument preparationRecords managementVerbal and written communicationMaintaining cleanlinessOffice opening and closingPhone and email etiquettePleasant speaking voiceMail sorting and distributionBilling department supportIncoming call receptionPatient record managementInsurance verificationFront desk operationsCustomer relationship managementData entry accuracyEffective communicationTeam collaborationAttention to detailAdministrative supportDocument preparationRecords managementVerbal and written communicationMaintaining cleanlinessOffice opening and closingPhone and email etiquettePleasant speaking voiceMail sorting and distributionBilling department supportIncoming call receptionData entryPatient record managementInsurance verificationFront desk operationsCustomer relationship managementData entry accuracyEffective communicationTeam collaborationAttention to detailAdministrative supportDocument preparationRecords managementVerbal and written communicationMaintaining cleanlinessOffice opening and closingPhone and email etiquettePleasant speaking voiceMail sorting and distributionBilling department supportIncoming call receptionData entryPatient schedulingAdept at multi-line phonesPatient record managementInsurance verificationFront desk operationsCustomer relationship managementData entry accuracyEffective communicationTeam collaborationAttention to detailAdministrative supportDocument preparationRecords managementVerbal and written communicationMaintaining cleanlinessOffice opening and closingPhone and email etiquettePleasant speaking voiceMail sorting and distributionBilling department supportIncoming call receptionData entryPatient schedulingAdept at multi-line phonesConfidentialityPatient flow managementPatient record managementInsurance verificationFront desk operationsCustomer relationship managementData entry accuracyEffective communicationTeam collaborationAttention to detailAdministrative supportDocument preparationRecords managementVerbal and written communicationMaintaining cleanlinessOffice opening and closingPhone and email etiquettePleasant speaking voiceMail sorting and distributionBilling department supportIncoming call receptionData entryPatient schedulingAdept at multi-line phonesConfidentialityPatient flow managementPayment processingPatient record managementInsurance verificationFront desk operationsCustomer relationship managementData entry accuracyEffective communicationTeam collaborationAttention to detailAdministrative supportDocument preparationRecords managementVerbal and written communicationMaintaining cleanlinessOffice opening and closingPhone and email etiquettePleasant speaking voiceMail sorting and distributionBilling department supportIncoming call receptionData entryPatient schedulingAdept at multi-line phonesConfidentialityPatient flow managementPayment processingPunctual and reliableAppointment confirmation
- Patient record management
- Insurance verification
- Front desk operations
- Customer relationship management
- Data entry accuracy
- Effective communication
- Team collaboration
- Attention to detail
- Administrative support
- Document preparation
- Records management
- Verbal and written communication
- Maintaining cleanliness
- Office opening and closing
- Phone and email etiquette
- Pleasant speaking voice
- Mail sorting and distribution
- Billing department support
- Incoming call reception
- Data entry
- Patient scheduling
- Adept at multi-line phones
- Confidentiality
- Patient flow management
- Payment processing
- Punctual and reliable
- HIPAA compliance
References
References available upon request.
Timeline
Dental Receptionist
Oaklawn Family Dental
01/01/89 - 08.2025
Associate of Human Services - Human Service
CCRI