Chrissette Brooks
Lynchburg,VA
Summary
Dedicated and adaptable public health professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic company and support organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
Centra PACE
Lynchburg , VA
11.2019 - 11.2023
- Oversee the Centra PACE Quality Committees, and review minutes for all five (5) Centra PACE programs.
- Collect, analyze, and report data for the Quarterly Emergency Preparedness and Quality meeting for all Centra PACE programs.
- Develops ad hoc committees to address specific quality issues and develop corrective action plans when analyses indicate opportunities for improvement.
- Works with medical and program directors, along with the Director of Clinical Operations will select performance indicators to measure progress in achieving treatment goals for participants.
- In conjunction with the site-specific Outcomes Specialist, I generated outcome measures that include physiological and clinical well-being, functional status, cognitive functioning, emotional/mental health status, safety of staff provided, and the promptness of service delivery.
- Responsible for updating the QAPI (Quality Assessment Performance Improvement) plan annually.
- Gather, store, and maintain data using standardized formats and industry-standard codes on a monthly and quarterly basis.
- Utilizes CMS PACE Data Elements for monitoring, to compare the level of performance, or degree of compliance, to the targeted standard, and identify areas for improvement.
- Collaborate with regulatory agencies, DMAS, and CMS, as needed, to assure that program policies and procedures comply.
- Establishes thresholds of quality for each discipline, monitors on a semiannual basis, and reviews with the Quality Committee.
- Participates as a consultant to the interdisciplinary team for policy and regulation compliance.
- Participates in the coordination of a 24-hour care delivery system.
- Reviews documentation in the medical record as required.
- Prepares FWA reports for compliance measures, and presents data to the FWA team.
Sr. Outcomes Specialist
Centra PACE
Lynchburg, VA
11.2019 - 11.2023
- Monitor and analyze a variety of performance indicators to measure physiological and clinical well-being, functional status, cognitive functioning, emotional/mental health status, safety of staff provided, contract-provided service, and promptness of service delivery for participants.
- Collected and submitted organizational Key Quality Indicator data utilized for various analyses by state and federal regulatory agencies, including the Department of Medicaid and Medicare Services and the Center for Medicaid and Medicare Services, and previously the Department of Social Services.
- Prepared documentation to support a variety of internal, state, and federal surveys, and audits.
- Communicated orally and in writing with regulatory agencies to ensure compliance, and that regulatory standards are in accordance.
- Scheduled, prepared agendas and minutes, and facilitated the following regulatory meetings: monthly Quality meeting, monthly Participant Council, and quarterly Participant Advisory meeting.
- Responsible for creating and updating policies and procedures, utilizing Centra’s Policies system.
- Educated and kept staff updated on state and federal regulations.
- Coordinated and managed the submission of employee education.
- Conducted Environment of Care rounds to assure that facility conditions meet regulatory standards, and report conditions to all staff.
- Organize and conduct regulatory drills.
- Assumed leadership role and responsibilities when appointed by the Site Director and/or Quality Assurance Manager.
- Other duties, as assigned.
Outcomes Specialist
Centra PACE
Lynchburg , VA
08.2015 - 11.2019
- Identified significant outcomes and performance data.
- Identified opportunities to enhance clinical outcomes.
- Facilitated improvement activities to promote efficient and effective processes of care, to yield optimal clinical outcomes.
- Utilize computer systems and medical records to conduct audits for documentation.
- Reported and provided clear guidance to PACE staff regarding clinical quality measures and processes.
- Organized and led diverse clinical and organizational teams to focus on efficiency, quality indicators, and patient needs.
- Support the Quality Assurance Manager, PACE, with monthly reporting and chart audits.
- Other duties, as assigned.
Department Assistant
Centra PACE
Lynchburg, VA
07.2013 - 08.2015
- Worked in collaboration with the PACE Executive Director, Business Office Coordinator, and Quality Coordinator to produce reports, review reports, and maintain documents for state and federal regulating agencies, including the Department of Social Services, the Department of Medicaid and Medicare Services, and the Center for Medicaid and Medicare Services.
- Collected and submitted data for various analyses.
- Developed education to train clinical staff for the newly implemented medication repackaging program.
- Coordinate and manage the submission of employee education.
- Responsible for generating and submitting authorizations for patient services.
- Assisted with survey readiness for internal and regulatory agency audits.
- Conducted utilization reviews.
- Reviewed and updated patient records with standardized information needed for data management and billing purposes.
- Assisted with front desk and phone duties.
- Assist with marketing activities.
Rehabilitation Assistant
Centra PACE
Lynchburg, VA
05.2009 - 07.2013
- Managed and conducted a restorative program exercise with participants.
- Prepared and cleaned treatment areas and equipment.
- Assisted the therapist with physical and occupational therapy treatments.
- I answered phones and worked at the front desk as assigned.
- Other duties, as assigned.
Rehabilitation Technician
Sentara Hilltop Therapy Center
Virginia Beach, VA
03.2007 - 03.2009
- Responsible for preparing patients for treatment.
- Assisting therapists with exercise programs and treatment plans, utilizing various modalities and equipment.
- Maintained the cleanliness of treatment areas.
- Responsible for monitoring inventory levels.
- Assisting with maintaining and preparing medical records to provide as requested by legal teams or law firms.
- Answer phones and schedule patients.
- Conducting environment-of-care rounds.
Education
Master of Science - Public Health
Trident University International
Cypress, CA02-2011
Bachelor of Science - Kinesiology
Norfolk State University
Norfolk, VA12-2006
Skills
- Public health expertise
- Quality assurance guidance
- Leadership experience
- Project management
- Regulatory compliance
- Policy reinforcement
- Attention to detail
- Excellent written and verbal communication skills
- Proficient computer skills
- Critical thinker
- Solutionist
Affiliations
- Member of National PACE Association (NPA) DEI council
- Secretary of the Centra Virginia Sickle Cell Board
Certification
- Certified Quality Improvement Associate (ASQ-CQIA) through the American Society of Quality
- Certified CPR/AED through American Red Cross
- Member of Centra Health's Policy sub committee
Accomplishments
Employee of the quarter, Sentara Hilltop Therapy Center
References
References available upon request.
Timeline
Quality Assurance Manager
Centra PACE
11.2019 - 11.2023
Sr. Outcomes Specialist
Centra PACE
11.2019 - 11.2023
Outcomes Specialist
Centra PACE
08.2015 - 11.2019
Department Assistant
Centra PACE
07.2013 - 08.2015
Rehabilitation Assistant
Centra PACE
05.2009 - 07.2013
Rehabilitation Technician
Sentara Hilltop Therapy Center
03.2007 - 03.2009
Master of Science - Public Health
Trident University International
Bachelor of Science - Kinesiology
Norfolk State University
Similar Profiles
Cheryl ElkinsCheryl Elkins
Surgical Services Registered Nurse at Centra HealthSurgical Services Registered Nurse at Centra Health
Rodney ChildressRodney Childress
Advanced EMT at Centra Paramedicine ServicesAdvanced EMT at Centra Paramedicine Services
Nina BowenNina Bowen
Pa. PACE/LIFE Program Outreach Specialist at Trinity Health PACE & InnoVage PACEPa. PACE/LIFE Program Outreach Specialist at Trinity Health PACE & InnoVage PACE
Lucas QuarantottoLucas Quarantotto
Kitchen Manager at Rivermont PizzaKitchen Manager at Rivermont Pizza
Rebecca HunterRebecca Hunter
Supervisor of Aquatic Animals at Hill City AquazooSupervisor of Aquatic Animals at Hill City Aquazoo