Chrissia Zavala
Bluffton,SC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Virtual Executive Assistant
BELAY Inc. Independent Contractor
09.2022 - Current
- Managed executive calendars, scheduling meetings/appointments, and coordinating travel arrangements to optimize time.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Served as corporate liaison for finance department inputting requisitions and purchase orders into Ascender finance system.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Implemented multiple inbox system for inbox zero, in return clearing over 100,000 emails.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data using Salesforce, Google Drive, Outlook, etc.
Member Service Representative
Navy Federal Credit Union
09.2018 - 09.2022
- Analyze, research, and resolve problems and discrepancies related to member accounts.
- Understand and comply with federal and company regulations while working on job site and remotely receiving 100 inbound calls daily.
- Counsel current and prospective members about Navy Federal's products and services.
- Performed tasks using multiple hardware and software systems.
- Helped large volume of members every day with positive attitude and focus on member satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Insurance Claims Processor/Dental Assistant
Broadwater Dental
06.2017 - 08.2018
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Responsible for making patients feel comfortable while going over insurance coverage details for dental procedures.
- Facilitated and prepared dental environment for all upcoming procedures with average of 40+ patients daily.
- Scheduled appointments, prepared bills, and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Front Desk Concierge/Server Shift Leader
The Almanett Hotel and Bistro
12.2016 - 09.2017
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided excellent customer service at all times to create best experience in welcoming environment.
- Maintained calm demeanor during high-volume periods.
- Organized and delegated tasks for setting up special events.
- Oversaw daily operations of 5 service team members, delegated tasks, and trained new staff.
Solution Specialist
Verizon Wireless
11.2015 - 11.2016
- Met daily and monthly sales quotas of over 100% by using negotiation techniques.
- Built and maintained relationships with local businesses, vendors, associates, and clients.
- Displayed courtesy and strong interpersonal skills during all customer interactions.
- Used telecommunications and internet to prospect new clientele daily.
- Researched issues on various computer software and databases to resolve complaints and find solutions.
- Informed customers of their insurance contracts and assisted customers in filing claims.
Seasonal Manager/ Merchandiser/ Operations Specialist
Gap Outlet
02.2009 - 05.2016
- Led team of 9 employees daily within short timeframe to execute new promotions, price markdowns, signage, etc. before store opening.
- Assisted in management positions in multiple locations during peak seasons helping surpass 100% of sale goals daily.
- Provided excellent customer service while promoting sales and credit card enrollments.
- Revamped organization of all props and promotional tools while maintaining organization of storage room.
- Developed detailed plans based on broad guidance and direction.
Education
Associates Degree - Business Management
Mississippi Gulf Coast Community College
Biloxi, MSDental Assistant Certification - Dentistry
Gulf Coast Community
Gulfport, MSSkills
- MS Office Suite Proficiency
- Google Workspace
- Production Quality
- Researching
- Health Claims Processing
- Office Administration
- Account Follow-Up
- Information Confidentiality
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Where you stumble and fall, there you discover the gold.
Joseph Campbell
Timeline
Virtual Executive Assistant
BELAY Inc. Independent Contractor
09.2022 - Current
Member Service Representative
Navy Federal Credit Union
09.2018 - 09.2022
Insurance Claims Processor/Dental Assistant
Broadwater Dental
06.2017 - 08.2018
Front Desk Concierge/Server Shift Leader
The Almanett Hotel and Bistro
12.2016 - 09.2017
Solution Specialist
Verizon Wireless
11.2015 - 11.2016
Seasonal Manager/ Merchandiser/ Operations Specialist
Gap Outlet
02.2009 - 05.2016
Associates Degree - Business Management
Mississippi Gulf Coast Community College
Dental Assistant Certification - Dentistry
Gulf Coast Community
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