Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chrissie Capobianco

Aspen,CO

Summary

Senior Sales Executive with over thirteen years of luxury goods and health + beauty experience. Attending to customer needs and converting prospects to increase sales. Accomplished in emphasizing service features and benefits, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximize sales opportunities. Dedicated to building high performing teams and fully engaged partnerships. Strong business acumen with a keen ability to balance growth, profit and compliance.

Overview

18
18
years of professional experience

Work History

General Manager

Alice And Oliva
Aspen, CO
11.2020 - Current
  • Recruited, trained and managed a team of associates dedicated to providing excellent customer service.
  • Analyzed store performance data to identify areas of improvement in product selection, staffing needs and operational efficiency.
  • Developed and maintained relationships with vendors to ensure timely delivery of inventory.
  • Conducted daily staff meetings to review sales goals, customer service standards and upcoming events and promotions.
  • Provided technical guidance for designing, developing, delivering and evaluating training materials.
  • Worked with cross-functional teams to achieve goals.
  • Organized promotional events to increase product awareness.
  • Planned special promotions or discounts based on market trends.
  • Monitored inventory levels and placed orders to restock shelves.
  • Created weekly work schedules for store personnel.
  • Updated POS system with new products and promotional offers.
  • Maintained accurate records of employee performance reviews.
  • Established customer service standards and monitored staff compliance.
  • Implemented efficient systems for tracking stock movement.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Advised clients on proper care techniques for garments and accessories.
  • Ensured that all styling areas were kept clean and organized at all times.
  • Coordinated photoshoots to showcase the latest fashion trends.
  • Organized and maintained an inventory of clothing, accessories, and beauty products.
  • Provided personal consultations to determine clients' styling needs and preferences.
  • Developed relationships with vendors and suppliers to obtain the best prices for products.

Senior Director

BeautyCounter
New York, NY
02.2016 - 08.2022
  • Monitored performance of beauty sales team, identified areas of improvement, and provided guidance on how to reach targets.
  • Conducted regular training sessions for beauty sales staff to enhance product knowledge and selling techniques.
  • Established relationships with distributors by attending trade shows or participating in promotional activities.
  • Coordinated efforts between multiple departments such as finance, marketing in order to achieve organizational objectives.
  • Supervised daily operations at retail stores including cash management, stock replenishment.
  • Provided technical advice on skin care products such as makeup, hair care items, fragrances according to customer needs.
  • Assisted customers with product selection based on their individual preferences and budget constraints.
  • Developed and implemented sales strategies to increase market share in the beauty industry.
  • Collaborated with marketing team to design effective advertising campaigns for beauty products.
  • Performed periodic reviews of store displays, shelves stocking levels, pricing accuracy.
  • Performed consultations for customers, providing skincare tips, modeling brand application, and explaining cosmetic techniques.
  • Managed recruiting, hiring and performance monitoring of sales team.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Model

Wilhelmina Models
New York, NY
01.2007 - 03.2020
  • Researched current trends in fashion and interior design to inform visual strategies.
  • Performed in-depth research into current trends in the fashion industry to stay ahead of competitors.
  • Researched new designers and emerging fashion trends for editorial stories.
  • Monitored competitive stores to stay abreast of the latest trends in fashion apparel.
  • Advised designers on how to make garments more flattering on models.
  • Stayed up-to-date on current fashion trends.
  • Adjusted clothes according to the photographer's instructions.
  • Ensured that makeup was applied correctly before photo sessions began.
  • Provided feedback on the cut, color, styling, and fabric of each garment.
  • Communicated effectively with clients about their needs and expectations.

Food and Beverage Manager

Baccarat Hotel & Residences
New York, NY
01.2018 - 01.2020
  • Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
  • Maintained accurate records of daily transactions using point-of-sale systems.
  • Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
  • Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
  • Managed payroll records for employees working within the food and beverage department.
  • Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
  • Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
  • Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
  • Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
  • Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
  • Established relationships with local businesses or organizations in an effort to increase patronage from repeat customers.

Estate Manager

PARKK LLC
New York, NY
05.2016 - 01.2018
  • Adhered to relevant laws, regulations pertaining to estates, property management practices.
  • Developed strategies for cost savings initiatives across departments within the estate.
  • Maintained records of employee performance evaluations and disciplinary actions taken when needed.
  • Negotiated contracts with suppliers and contractors for goods and services needed by the estate.
  • Coordinated maintenance, repair, and improvements of estate properties.
  • Organized special events such as weddings or corporate retreats on the property.
  • Tracked inventory levels of supplies used throughout the estate and placed orders when needed.

Education

Bachelor of Fine Arts - Musical Theatre + Costume Design

Valparaiso University
Valparaiso, IN

Skills

  • Relationship selling
  • Merchandising knowledge
  • Money handling
  • Sales expertise
  • POS system operation
  • Strategic planning
  • Client account management
  • B2B sales and customer service
  • Retail merchandising expertise
  • Team player mentality
  • Outgoing personality
  • Listening skills
  • Excellent communication skills
  • Financial records analysis
  • Money Transfer Systems
  • Business development
  • Networking
  • Brand management
  • Lead generation

Timeline

General Manager

Alice And Oliva
11.2020 - Current

Food and Beverage Manager

Baccarat Hotel & Residences
01.2018 - 01.2020

Estate Manager

PARKK LLC
05.2016 - 01.2018

Senior Director

BeautyCounter
02.2016 - 08.2022

Model

Wilhelmina Models
01.2007 - 03.2020

Bachelor of Fine Arts - Musical Theatre + Costume Design

Valparaiso University

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