Chrissie Lavender

Dynamic Senior Product Manager with a proven track record at Fandango, driving checkout optimization and enhancing customer engagement through A/B testing and data-driven strategies. Adept in project management and effective communication, I thrive on delivering impactful solutions that elevate user experiences and achieve revenue goals. Ready to make a difference!

Title: Senior Product Manager - Ecommerce

Employee of the Month, O’Neil Data Systems

• Volunteer - Line Lead, Church on the Way – Grocery Giveaway, 2024-07-01, Present, Assist with food preparation and distribution efforts organized by Church on the Way. Greet and distribution food to members of the local community.
• Volunteer, World Central Kitchen – Relief Team, 2025-02-01, 2025-04-01, Assisted with food distribution efforts organized by World Central Kitchen, supporting food trucks and farmers markets to greet and serve displaced community members.

Fandango Food and Drinks - Launched 02/2024

The Fandango Food and Drinks product was a 0–1 initiative that introduced a standalone checkout experience, allowing moviegoers to purchase concessions in a separate transaction after buying tickets. Customers could then redeem their orders at their selected AMC location. The product was built with scalability in mind to support future adoption by additional exhibition partners. 

AMC Sightline Seating - Launched 2023 

Led efforts to maintain feature parity with exhibition partners—specifically AMC Theatres—by ensuring seamless seat selection and ticket purchasing functionality across platforms. Successfully managed the full product lifecycle—from planning through development, launch, and retirement—across web, iOS, and Android platforms. Collaborated closely with AMC Theatres to integrate, test, and launch new features, including AMC Sightline in targeted markets. Analyzed market-specific performance post-launch in partnership with AMC to inform product decisions. Retired the product strategically based on marketing and performance outcomes. 

Checkout Resequencing - Seat Map First Project - Launched 2023

Resequenced Fandango.com ticketing checkout to present the seat map before the ticket overlay and by doing so accomplished strategic goal of achieving parity with major partners/competitors within the industry.

• Organize and host monthly game nights to foster community, connection, and lighthearted engagement among friends and peers
• Design and facilitate Bible-based trivia games, blending creativity, content development, and community participation
• Pursuing spiritual care training courses, building empathy, deep listening skills, and personal growth in emotional and spiritual support
• Practice digital photography as a creative outlet and mindfulness practice; focus on storytelling through imagery and natural light

• Awarded Employee of the Month for leading by example—consistently taking initiative, following through on complex tasks, and fostering strong communication and team collaboration.
• Exceeded launch targets in test market rollout of Fandango Food & Drinks, generating $27K in revenue from 2,000 unique transactions—surpassing expectations for a 15% market segment.