Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chrisstain Freeman

Deerfield

Summary

Dynamic and results-driven leader with extensive experience in fast-paced food service environments, including a pivotal role at McDonald's. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional multitasking, leadership, and customer service skills. Proven track record of mentoring teams for peak performance, significantly improving efficiency and safety standards.

Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products.

Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.

Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.

Highly efficient worker well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

5
5
years of professional experience

Work History

Crew Member

Mcdonalds
07.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Cleaned and maintained kitchen equipment regularly.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
  • Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
  • Restocked and rotated food items according to expiry dates to minimize waste.
  • Efficiently managed time by prioritizing tasks according to importance and urgency.
  • Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
  • Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
  • Stored and handled goods correctly to maintain freshness and condition.
  • Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
  • Demonstrated initiative by taking on additional responsibilities during busy periods or when shortstaffed.
  • Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.

Manager

Subway
09.2022 - 03.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.

Shift Manager

Shiver Shack LLC
04.2020 - 09.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.

Education

High School Diploma -

Britton Deerfield Schoolsa
Britton, MI
05-2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Self-discipline
  • Interactive communication skills
  • Flexible schedule
  • Integrity and honesty
  • Safety awareness
  • Basic math
  • Verbal and written communication
  • Leadership qualities
  • Heavy lifting
  • Safety
  • Resilience and persistence
  • Valid Driver's license
  • Creativity and innovation
  • Inventory restocking
  • Order management
  • Menu memorization
  • Positive company representation

Languages

English
Native or Bilingual

Timeline

Crew Member

Mcdonalds
07.2024 - Current

Manager

Subway
09.2022 - 03.2024

Shift Manager

Shiver Shack LLC
04.2020 - 09.2022

High School Diploma -

Britton Deerfield Schoolsa

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Chrisstain Freeman