Chris Stephanie Macedo

Results-driven Business Development Center representative with 6 months of experience in the automotive industry, specializing in lead generation, customer engagement, and appointment scheduling. Proven ability to effectively communicate with potential customers via phone, email, and chat, converting inquiries into sales opportunities. Adept at utilizing CRM software to track customer interactions and manage follow-ups, contributing to a seamless sales process. Committed to providing exceptional customer service and enhancing the dealership's reputation through positive customer interactions.

Key Responsibilities:

• Handle inbound and outbound calls to generate leads, schedule appointments, and follow up with potential customers.
• Utilize CRM systems to manage customer data, track interactions, and maintain detailed records of all communications.
• Collaborate with sales and service teams to ensure a smooth transition for customers from initial contact to final sale.
• Conduct market research to identify new leads and assess customer needs, tailoring communication to maximize engagement.
• Develop and implement strategies to improve customer response rates and overall satisfaction.
• Maintain a thorough knowledge of dealership inventory, promotions, and financing options to provide accurate information to customers.
• Assist in resolving customer inquiries and concerns, ensuring a positive experience and building long-term relationships.

Dedicated and detail-oriented automotive technician with 3 years of experience in fast-paced oil change and maintenance services at Valvoline. Proficient in performing oil changes, fluid checks, and general vehicle maintenance, ensuring top-quality service while adhering to safety protocols. Skilled in diagnosing and addressing vehicle issues, providing customers with accurate assessments and recommendations. Excellent communication skills, enabling effective interaction with customers to explain services and promote additional maintenance options. Committed to maintaining a clean and organized work environment, contributing to team efficiency and customer satisfaction.

Key Responsibilities:

• Conduct routine oil changes and fluid top-offs, ensuring compliance with Valvoline’s standards for quality and safety.
• Perform multi-point inspections to assess vehicle condition, identifying potential issues and recommending necessary services.
• Utilize diagnostic tools to troubleshoot and resolve minor mechanical problems, improving overall vehicle performance.
• Maintain accurate service records and documentation for customer reference and follow-up.
• Deliver exceptional customer service, addressing inquiries and providing guidance on vehicle maintenance.
• Collaborate with team members to streamline operations and improve service turnaround times.
• Stay updated on automotive technology and Valvoline products to provide informed recommendations to customers.

Motivated and detail-oriented food commissary worker with 1 year of experience in food preparation, cooking, and inventory management in high-volume environments. Skilled in maintaining food safety standards and ensuring quality control throughout the food production process. Proven ability to collaborate effectively with kitchen staff and management to meet production goals while delivering exceptional service. Committed to maintaining a clean and organized workspace, supporting the overall efficiency of the commissary.

Key Responsibilities:

• Prepare and assemble food items according to standardized recipes and production schedules, ensuring consistency and quality.
• Maintain cleanliness and organization of workstations, following health and safety regulations to ensure a safe food preparation environment.
• Assist in the training of new staff on food preparation techniques, equipment usage, and safety protocols.
• Collaborate with team members to streamline production processes and enhance operational efficiency.
• Conduct regular quality checks on ingredients and finished products, ensuring compliance with health standards and specifications.