Summary
Overview
Work History
Education
Skills
Timeline
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Chrissy Benson

Chrissy Benson

Portland,OR

Summary

Hardworking Customer Service Representative with 20 years of experience! Trained in project and time management with extensive knowledge of call handling and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Overview

15
15
years of professional experience

Work History

Behavioral Health Technician

Centria Health Care
Portland, OR
03.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.

Tier 1 Technical Support Representative

Seattle Public Schools, Contract
Seattle, WA
03.2021 - Current
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Devised solutions to operations issues related to [System] and [Software], working closely via phone, email, live chat and web teleconference.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Contact Center Specialist

Pacific NW Federal Credit Union
Portland, OR
07.2011 - 09.2020
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Educated customers on company systems, form completion, and access to services.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Call Center / Teller role. Soul Vault teller, ATM, Trusts, IRA's, Loan Disclosures, Wire Transfers, Notary, Signature Medallion Guarantee, Client Central, Garnishments, Liens,
  • Answered average of 80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Restaurant Manager

Master Of The Vine Wine Bar And Resteraunt
West Lynn, OR
11.2008 - 12.2009
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.

Education

Portland Actors Conservatory
Portland, OR
06.2001

High School Diploma -

McMinnville High School
McMinnville, OR
06.1999

Skills

  • Documentation and reporting
  • Customer support
  • Technical Support
  • Customer Relationship Management
  • Problem-solving skills
  • Calm disposition
  • Microsoft Office
  • Cash Handling
  • Sales expertise
  • Inbound phone calls
  • Logging call information

Timeline

Behavioral Health Technician

Centria Health Care
03.2023 - Current

Tier 1 Technical Support Representative

Seattle Public Schools, Contract
03.2021 - Current

Contact Center Specialist

Pacific NW Federal Credit Union
07.2011 - 09.2020

Restaurant Manager

Master Of The Vine Wine Bar And Resteraunt
11.2008 - 12.2009

Portland Actors Conservatory

High School Diploma -

McMinnville High School

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Chrissy Benson